Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hen Quach

Spokane,WA

Summary

Bilingual and highly motivated individual with excellent communication skills. Have experience in customer care and solving customer problems. Welcoming first impression with customers. Committed to providing excellent customer service in a timely manner. Adaptable learner with new systems and processes.

Overview

8
8
years of professional experience

Work History

Package Handler

FedEx Ground
Spokane, WA
03.2024 - 07.2024
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Collaborated with team members on tasks such as sorting mail into designated bins.

Call Center Representative

TTEC
Spokane, WA
08.2023 - 01.2024
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues
  • Resolved customer complaints in a timely manner to ensure customer satisfaction
  • Maintained records of customer interactions, transactions, comments, and complaints
  • Assisted customers with navigating the company's website to locate desired information or items for purchase
  • Utilized knowledge base to answer inquiries from customers quickly and effectively

Expeditor/Room Service Attendant

Davenport Safari Room
Spokane, WA
05.2021 - 01.2023
  • Responsible for accurately and efficiently expediting food orders from the kitchen to the guests
  • Ensured that all plates were properly garnished before being served to customers
  • Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests
  • Monitored temperature of hot foods, ensuring timely delivery of quality dishes to customers
  • Ensuring the efficient flow of orders from the waiters to the kitchen
  • Ensuring orders are being prepared with the correct priority
  • Assisting in the final preparation of dishes
  • Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner;
  • Return payments/signed checks to order taker;
  • Present checks to guests and obtain payment;
  • Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations;
  • Perform order taker duties and answer room service telephone, as needed;
  • Set up room service trays and tables to prepare for incoming orders
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
  • Developed strategies to increase team productivity and improve customer service levels
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement

Construction Flagger

Local Union 238
Spokane, WA
06.2019 - 09.2020
  • Educated pedestrians on proper crossing procedures within designated work zones.
  • Assisted with directing vehicles through detours when necessary.
  • Maintained safe working environment by adhering to all safety regulations and protocols.
  • Positioned cones, barricades, and other warning devices to alert drivers of potential dangers.
  • Directed traffic around construction sites using hand signals, flags, and signs.

Team Lead

Hana BBQ
Saigon, Vietnam
03.2016 - 07.2017
  • Responsible for accurately and efficiently expediting food orders from the kitchen to the guests
  • Ensured that all plates were properly garnished before being served to customers
  • Communicated with wait staff and kitchen personnel regarding customer orders, menu modifications, and special requests
  • Monitored temperature of hot foods, ensuring timely delivery of quality dishes to customers

Education

High School Diploma -

Lewis & Clark High School
Spokane
06-2021

Skills

  • Problem-Solving
  • Critical Thinking
  • Strong Work Ethic
  • Teamwork

Languages

Vietnamese
Native/ Bilingual

Timeline

Package Handler

FedEx Ground
03.2024 - 07.2024

Call Center Representative

TTEC
08.2023 - 01.2024

Expeditor/Room Service Attendant

Davenport Safari Room
05.2021 - 01.2023

Construction Flagger

Local Union 238
06.2019 - 09.2020

Team Lead

Hana BBQ
03.2016 - 07.2017

High School Diploma -

Lewis & Clark High School

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Hen Quach