Hend Shakur
Haltom City,Texas
Summary
Experienced in implementing innovative strategies and providing effective leadership to enhance community support. Highly organized and dedicated to meeting expanding requirements. Fluent in English and Arabic, enabling seamless communication with diverse populations. Proactive volunteer with exceptional telephone etiquette and strong interpersonal skills. Skilled at fostering relationships and multitasking effectively. Knowledgeable biologist specializing in chemistry, cellular, and molecular biology. Demonstrates exceptional research abilities with a proven track record in study design and execution. Well-organized and enthusiastic, possessing excellent communication and problem-solving skills. A well-qualified biologist with expertise in biochemistry and cellular and molecular biology.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant Volunteer
ICNA Relief Medical Clinic
01.2023 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Tested and recorded blood glucose and A1C levels.
- Taught patients about medications, procedures and care plan instructions.
Registered Certified Pharmacy Technician
Walmart
01.2012 - Current
- Communicated directly with doctors offices via telephone, fax, and email.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
- Administered vaccinations via intramuscular injection and completed proper documentation.
Assistant Manager
A Grade Ahead
01.2019 - 08.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
Blood Donor Ambassador
American Red Cross
01.2017 - Current
- Collected co-payments or full payments from customers
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items, Welcome and greet donors, escort as necessary and assist with initial intake and hand offs through the blood donation process
- Ensure blood donors have relevant information and that questions are answered appropriately
- Learn and share the Red Cross story, including the mission, vision, and values
- Create a favorable impression of the Red Cross, and the blood donation process, that will encourage continued support
- Make reminder calls, re-schedule donor appointments, and perform follow up activities as directed
- Be available and committed to the volunteer schedule
- Model excellent customer service behaviors
- Attend to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution
- Set up and maintain cleanliness in Reception and Hospitality Areas
- Punctual and dependable in arriving for assignment(s)
Volunteer Clerical Assistant
Medical City Frisco Hospital
01.2019 - 02.2020
- Helped with office tasks including taking messages, scanning documents and answering phone inquiries
- Adhered to organization procedures and instructions to maintain safety
- Provided support and companionship to patients in need of assistance
- Complied with HIPAA standards to confidentially maintain patient medical information
- Restocked supplies and filed paperwork to satisfy department leadership requests
- Carried laboratory specimens, results and charts to appropriate departments
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
Chemistry Lab Assistant Volunteer
Austin Community College District
08.2016 - 12.2016
- Followed safety procedures when handling and disposing of hazardous chemicals
- Maintained lab by calibrating equipment and cleaning surfaces and items used
- Organized instructional materials, facilities and solutions for experiments
- Restocked laboratory work stations and sterilized surfaces to maintain readiness for any project requirement
- Operated industrial mixers to compound and blend chemicals.
- Created and updated record of all supplies and equipment to monitor inventory.
Chemistry Supplemental Instruction SI Leader
Austin Community College District
01.2015 - 01.2016
- Designed detailed learning plans for struggling students based on test, homework and assignment records
- Assisted students of all ability levels develop life-long learning skills and good study habits
- Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs
- Shifted between formal and informal methods of teaching to keep students interested, including debates, practical activities and experiments
- Developed and implemented classroom routines to address varying student needs
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer- assisted learning and group work
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Led discussions and activities centered around course content.
- Assist students with reviewing course material and improving comprehension.
Education
Master of Science - Medical Science
University of North Texas Health Science Center At Fort Worth
Fort Worth, TX05.2025
Bachelor of Science - Biology
The University of Texas At Dallas
Richardson, TX08.2018
Associate of Science - Biology
Austin Community College
Austin, TX08.2016
Registered Certified Pharmacy Technician -
Texas
Fort Worth, TX01.2015
Skills
- Insurance Billing
- Safety Protocols and Risk Management
- Organization and Time Management
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Excellent Communication
- Bilingual fluency in English and Arabic
- Microsoft Word
- Computer Literacy
- Advanced Excel Spreadsheet Functions
- Educational Strategies
- Positive Reinforcement Methods
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Medical Assistant Volunteer
ICNA Relief Medical Clinic
01.2023 - Current
Assistant Manager
A Grade Ahead
01.2019 - 08.2020
Volunteer Clerical Assistant
Medical City Frisco Hospital
01.2019 - 02.2020
Blood Donor Ambassador
American Red Cross
01.2017 - Current
Chemistry Lab Assistant Volunteer
Austin Community College District
08.2016 - 12.2016
Chemistry Supplemental Instruction SI Leader
Austin Community College District
01.2015 - 01.2016
Registered Certified Pharmacy Technician
Walmart
01.2012 - Current
- CPhT - Certified Pharmacy Technician
Master of Science - Medical Science
University of North Texas Health Science Center At Fort Worth
Bachelor of Science - Biology
The University of Texas At Dallas
Associate of Science - Biology
Austin Community College
Registered Certified Pharmacy Technician -
Texas
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