HENDRICKS KIMPUTU
FRISCO,TX
Summary
Highly focused and driven to excel in various environments. Determined Knowledgeable and dedicated professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering the best service on every interaction.
Overview
14
14
years of professional experience
Work History
Client Advocate
UnitedHealthcare
Frisco, TX
09.2022 - 06.2025
- Advocated for client needs, ensuring access to healthcare resources and support services.
- Coordinated communication between clients and healthcare providers to facilitate care delivery.
- Resolved client inquiries and issues, enhancing overall satisfaction with services provided.
Customer Service Representative
JP Morgan Chase
Frisco, TX, USA
08.2021 - 08.2022
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Customer Service Manager
Huawei Technologies Inc.
Plano, TX, USA
08.2018 - 08.2020
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Physician Office Representative
Baylor Scott & White Health
Plano, TX, USA
03.2016 - 04.2017
- Schedule appointments and procedures for patients.
- Keep financial records or perform other bookkeeping duties, such as handling credit or collections or mailing monthly statements to patients.
- Greet and log in patients arriving at office or clinic.
- Prescription refills requests
Customer Service Representative
Transamerica Life Insurance
Plano, TX, USA
12.2014 - 03.2016
- Provide assistance for customers with special billing requests.
- Provided customers support with products or services to resolve problems and drive sales.
- Assisted customers with Payments, or changes to their accounts.
- Promote company products, services, and savings plans when appropriate.
Customer Service Representative/ Sales Associate
Walmart Inc.
Frisco, TX, USA
06.2011 - 06.2013
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Handled customer inquiries and concerns to insure customer satisfaction.
- Trained new employees on customer service, money handling and organizing strategies.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
Credit Hours - General Studies
Collin College
FRISCO, TXHigh School Diploma - undefined
Creekview High School
Carrollton, TX06-2009
Skills
- CRM Expert
- Multilingual Expert
- Leadership Experienced
- Sales & Marketing Experienced
- Microsoft Office Experienced
Languages
Spanish
French
Swahili
Timeline
Client Advocate
UnitedHealthcare
09.2022 - 06.2025
Customer Service Representative
JP Morgan Chase
08.2021 - 08.2022
Customer Service Manager
Huawei Technologies Inc.
08.2018 - 08.2020
Physician Office Representative
Baylor Scott & White Health
03.2016 - 04.2017
Customer Service Representative
Transamerica Life Insurance
12.2014 - 03.2016
Customer Service Representative/ Sales Associate
Walmart Inc.
06.2011 - 06.2013
High School Diploma - undefined
Creekview High School
Credit Hours - General Studies
Collin College