Hendrik Johannes Van Heerden
NEWTON,KS
Summary
I am a seasoned telecommunications professional with 24+ years of diverse experience managing complex network operations, project management, system analysis, and technical support. Adept in delivering exceptional service, enforcing regulatory compliance, driving operational improvements, and mentoring teams to ensure organizational success. Proven track record in managing large-scale projects, optimizing resource allocation, and building high-performance teams. Strong leadership, problem-solving, and communication skills, and deep expertise in telecommunications infrastructure, customer satisfaction, and service delivery.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Telecommunications & Network Services Expertise
JCS Telecommunications
05.2023 - Current
- Company Overview: Telecommunications & Network Services Expertise
- Wireless Radio Frequency Internet Service – Deployment, maintenance, and troubleshooting of RF-based internet connectivity solutions
- Analog Copper Telephony Services – Installation, repair, and maintenance of traditional copper-based telephone systems
- Digital Subscriber Line (DSL) Internet Service – Provisioning, configuration, and support for DSL broadband connections
- Optical Fiber Networks – Specializing in: Splicing within handhole dome joints, pedestals, and NID boxes
- Installation and configuration of various networking equipment, including Calyx, Occam, Comtrend, Netgear, and any wired or wireless interfacing peripherals essential for seamless internet, telephony, and streaming services
- Strategically planning and implementing fiber, copper, and network cable routing to optimize efficiency and minimize material waste
- Operational & Administrative Responsibilities – Overseeing company transportation, managing fuel and credit card usage, and ensuring accurate documentation of daily timesheets and assigned job cards
- Staff Training & Development – Training newly assigned team members per management directives to uphold service excellence and technical proficiency
- Telecommunications & Network Services Expertise
- Established strong relationships with stakeholders, providing timely project progress and outcomes updates.
- Enhanced user satisfaction by promptly addressing and resolving any network-related issues.
- Conducted regular performance evaluations, identifying areas for improvement within the team.
- Diagnosed and resolved hardware and software issues.
- Diagnosed and executed resolution for network and server issues.
- Evaluated software products to determine compatibility with existing systems.
Regional RF Generator Manager
AJB Telecommunications
10.2015 - 04.2023
- Directed RF generator operations, ensuring efficient service delivery, quality assurance, and operational compliance with SLAs and KPIs
- Managed and mentored staff, ensuring performance met organizational expectations while resolving operational deviations and optimizing resource allocation
- Played a key role in enhancing cost-efficiency by improving logistics, fuel tracking, and generator equipment usage, leading to significant operational savings
- Ensured smooth coordination for field operations and managed a high-performing team, streamlining processes to ensure timely project completion
- Managed end-to-end warehouse operations, overseeing stock control, logistics, dispatch, and receiving processes
- Directed a team of warehouse staff, ensuring high efficiency, quality assurance, and cost control in alignment with MTN MS Project objectives
- Ensured proper resource allocation, tool, climbing equipment issuance, and safe warehouse practices while maintaining continuous improvement initiatives
- Conducted needs analysis, managed supply chain logistics, and implemented strategic planning improvements to meet project requirements
- Maintained strong relationships with internal and external stakeholders, delivering on KPIs and enhancing operational efficiency
- Led the strategic direction and daily operations for a team of technical staff working on ADSL and fiber-to-home projects
- Managed incident and fault maintenance, preventative maintenance, and service delivery according to KPIs and quality assurance standards
- Oversaw the management of fiber optic network installations, restorations, and troubleshooting, ensuring seamless service delivery
- Drove change management initiatives to reduce operational costs and improve client satisfaction and service quality
- Coordinated resource allocation, staff management, and project oversight to meet project milestones and deliverables
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
Facilities Maintenance Manager
EMMANUEL Long Term Care
05.2013 - 09.2015
- Oversaw all aspects of facility maintenance, including equipment management, resource allocation, and staff supervision
- Implemented cost-effective strategies while ensuring compliance with safety regulations and maintaining high service standards
Telecommunications Specialist Technician
TELKOM SA
06.1998 - 04.2013
- Specialized in fiber optic networks, troubleshooting, and maintaining copper-based telephony systems
- Provided advanced technical support for large-scale infrastructure projects, optimizing service delivery
- Led field operations, including site assessments, risk management, and ensuring compliance with safety protocols
Education
National Senior Certificate -
HTS John Vorster
Pretoria01-1994
Skills
- Network & System Management
- Project & Operations Management
- Technical Support & Troubleshooting
- Service Delivery Optimization
- Regulatory Compliance & Quality Assurance
- People Management & Staff Development
- Strategic Planning & Process Improvement
- Risk Mitigation & Change Management
- Fleet & Logistics Management
- Client & Stakeholder Communication
- Technical Documentation & Training
- Scripting & Automation (PowerShell, Python)
- Networking & Security (Meraki, Cisco, Firewalls)
- VMware & Server Virtualization
- Operating Systems: Windows 10/11, MS Server Editions
- Networking: Meraki, Cisco Firewalls, ISDN, LAN/WAN
- Virtualization: VMware Horizon View, Citrix, Server Virtualization
- Scripting: PowerShell, Python
- Security: Cisco AMP, Umbrella
- Applications: Remedy, Mate Line, ISDP, OWS
- Telecom Equipment: Fiber Splicing, ADSL, Microwave, IP Equipment
Accomplishments
• Led a multi-departmental team to optimize fuel management and logistics for RF generator operations, saving 15% operational costs.
• Successfully managed inventory control and logistics for MTN MS Project, meeting all project deadlines while improving warehouse operational efficiency.
• Played an instrumental role in reducing customer complaints by 20% by improving service delivery and implementing proactive incident management strategies.
Certifications And Courses
- Triple Play, Certified Fiber Optic Technician
- Triple Play, Outside Plant Civil Works Specialist
- Cisco Certified Network Associate (CCNA)
- Defensive Driving
- Data Communication & Network Technology
- Windows 7, Opticon (Ericsson/LG) Certifications
- VMware VCP, Citrix CCE-V, and other relevant certifications (if applicable)
Key Achievements And Project Highlights
- Led a multi-departmental team to optimize fuel management and logistics for RF generator operations, saving 15% operational costs.
- Successfully managed inventory control and logistics for MTN MS Project, meeting all project deadlines while improving warehouse operational efficiency.
- Played an instrumental role in reducing customer complaints by 20% by improving service delivery and implementing proactive incident management strategies.
Attributes
- Strategic thinker with the ability to align team goals with business objectives.
- Exceptional communicator, adept at building client, staff, and stakeholder relationships.
- Highly adaptable and able to handle multiple tasks efficiently while maintaining high-performance standards.
- Proven leadership abilities with experience managing teams in high-pressure environments.
Certification
• Triple Play, Certified Fiber Optic Technician
• Triple Play, Outside Plant Civil Works Specialist
• Cisco Certified Network Associate (CCNA)
• Defensive Driving
• Data Communication & Network Technology
• Windows 7, Opticon (Ericsson/LG) Certifications
• VMware VCP, Citrix CCE-V, and other relevant certifications (if applicable)
Timeline
Telecommunications & Network Services Expertise
JCS Telecommunications
05.2023 - Current
Regional RF Generator Manager
AJB Telecommunications
10.2015 - 04.2023
Facilities Maintenance Manager
EMMANUEL Long Term Care
05.2013 - 09.2015
Telecommunications Specialist Technician
TELKOM SA
06.1998 - 04.2013
• Triple Play, Certified Fiber Optic Technician
• Triple Play, Outside Plant Civil Works Specialist
• Cisco Certified Network Associate (CCNA)
• Defensive Driving
• Data Communication & Network Technology
• Windows 7, Opticon (Ericsson/LG) Certifications
• VMware VCP, Citrix CCE-V, and other relevant certifications (if applicable)
National Senior Certificate -
HTS John Vorster
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