Hendy Peralta
West Nyack,NY
Summary
Results-driven healthcare administration professional with over 15 years of experience in patient access, quality assurance, and staff training. Proven ability to lead teams, streamline operations, and improve financial performance through strategic coaching and process optimization. Adept at developing training programs, managing payer denials, and ensuring compliance with healthcare regulations. Passionate about fostering collaborative environments and driving continuous improvement.
Overview
17
17
years of professional experience
Work History
Patient Access QA/Training Manager
Englewood Hospital
02.2025 - Current
- Lead training initiatives for Patient Access staff, including onboarding and ongoing education.
- Monitor payer denials and implement corrective coaching to optimize financial outcomes.
- Develop and maintain training documentation, policies, and procedures.
- Conduct classroom and side-by-side training based on performance trends.
- Oversee quality auditing programs to ensure consistent staff improvement.
Supervising Hospital Care Investigator
Jacobi Medical Center
02.2024 - 02.2025
- Supervised multiple units handling insurance claim investigations for admitted patients.
- Served as EPIC Super User across billing, financial clearance, and patient access functions.
- Delivered training and guidance to staff, ensuring compliance with regulations.
- Managed timekeeping and leave issues; prepared reports using Word and Excel.
- Reviewed case records and provided recommendations for claim processing.
Senior Hospital Care Investigator
Jacobi Medical Center
03.2019 - 02.2024
- Supervised inpatient billing investigations and staff performance.
- Created and maintained training manuals for onboarding and continuous education.
- Conducted conflict resolution and counseling sessions to support team dynamics.
- Led training programs for new hires on insurance investigation procedures.
Hospital Care Investigator
Jacobi Medical Center
08.2015 - 03.2019
- Interviewed patients to assess financial responsibility and insurance eligibility.
- Collected demographic and insurance data; obtained authorizations from third-party payers.
- Screened patients for HHC Options, NY Access, and EPIC programs.
- Completed accreditation for Pennsylvania and Connecticut Medicaid (2011).
Hospital Care Investigator
Harlem Hospital Center
05.2011 - 08.2015
- Interviewed patients to assess financial responsibility and insurance eligibility.
- Collected demographic and insurance data; obtained authorizations from third-party payers.
- Screened patients for HHC Options, NY Access, and EPIC programs.
- Completed accreditation for Pennsylvania and Connecticut Medicaid (2011).
Clerical Associate Level III
Harlem Hospital Center
10.2008 - 05.2011
- Managed scheduling, calendar coordination, and data entry.
- Provided exceptional customer service and bilingual support.
- Proficient in Microsoft Office Suite and database management.
Education
Bachelor of Science - Health Services Administration
CUNY Herbert H. Lehman College
Bronx, NY01.2012
Skills
- Staff Training & Development
- Quality Assurance & Auditing
- EPIC Systems (Super User)
- Insurance Claims & Denials
- Policy & Procedure Management
- Data Analysis & Reporting
- Medicaid Accreditation
- Customer Service Excellence
Languages
Spanish
Fluent
Timeline
Patient Access QA/Training Manager
Englewood Hospital
02.2025 - Current
Supervising Hospital Care Investigator
Jacobi Medical Center
02.2024 - 02.2025
Senior Hospital Care Investigator
Jacobi Medical Center
03.2019 - 02.2024
Hospital Care Investigator
Jacobi Medical Center
08.2015 - 03.2019
Hospital Care Investigator
Harlem Hospital Center
05.2011 - 08.2015
Clerical Associate Level III
Harlem Hospital Center
10.2008 - 05.2011
Bachelor of Science - Health Services Administration
CUNY Herbert H. Lehman College
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