Henesi Sanchez
Bayonne,NJ
Summary
Dedicated housekeeping professional along with experience in customer service as well. While working at GDI Integrated Facility Services, skilled in bathroom cleaning and waste disposal as well as working with people. Proven ability to enhance guest satisfaction through meticulous attention to detail and effective communication. Recognized for training new staff and improving cleaning efficiency, ensuring a safe and welcoming environment for all.
Overview
7
7
years of professional experience
Work History
Housekeeping Cleaner
GDI Integrated Facility Services
Jersey City, NJ
09.2023 - Current
- Maintained cleanliness and sanitation standards in assigned areas, ensuring safe environments for staff and clients.
- Operated cleaning equipment, including floor buffers and vacuum cleaners, to enhance overall facility appearance.
- Performed routine inspections of facilities to identify maintenance needs, reporting issues promptly for resolution.
- Collaborated with team members to streamline cleaning processes, improving efficiency across multiple workspaces.
- Assisted in training new staff on proper cleaning techniques and safety protocols to uphold service quality.
- Responded swiftly to urgent cleaning requests, demonstrating flexibility and commitment to maintaining high standards of cleanliness.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Maximized workspace efficiency by organizing housekeeping carts, storage closets, and supply areas on a regular basis.
- Consistently met deadlines despite fluctuating workloads due to seasonal changes in occupancy rates at the property.
General Associate
Macys Department Store
Jersey City, NJ
08.2022 - 02.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to ensure optimal presentation and accessibility.
- Operated point-of-sale systems efficiently, processing transactions accurately and promptly.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
Server
The Cheesecake Factory
Jersey City, NJ
04.2021 - 04.2022
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Collaborated with kitchen staff to ensure timely food delivery, maintaining quality standards.
- Managed multiple tables efficiently, balancing customer needs and requests during peak hours.
- Trained new servers on menu items, restaurant policies, and effective service techniques.
- Assisted in maintaining cleanliness and organization of dining area, enhancing overall guest experience.
- Processed payments accurately and efficiently, ensuring smooth transaction flow for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Crew Member
Chipotle
Secaucus, NJ
03.2019 - 04.2021
- Delivered exceptional customer service in fast-paced environment, enhancing overall guest satisfaction.
- Prepared high-quality food items efficiently, adhering to Chipotle's standards and safety protocols.
- Operated kitchen equipment safely and effectively, ensuring cleanliness and functionality at all times.
- Collaborated with team members to maintain smooth operation during peak hours, improving service speed.
- Trained new crew members on procedures and best practices, fostering a collaborative work atmosphere.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Customer Service Representative
Domino's Pizza
North Bergen, NJ
02.2018 - 04.2019
- Provided product information and guidance, ensuring clarity in communication.
- Learned operational processes and customer service protocols effectively.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Supported team members in daily tasks, fostering a collaborative environment.
- Followed up on unresolved issues to ensure timely resolution and follow-through.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Cosmetology
Robert Fiancé Beauty School
West New York, NJUnion City High School
Union City, NJ06.2018
Skills
- Bathroom cleaning
- Kitchen cleaning
- Waste disposal
- Proper chemical usage
- Dusting techniques
- Window cleaning
Languages
Spanish
Limited Working
Timeline
Housekeeping Cleaner
GDI Integrated Facility Services
09.2023 - Current
General Associate
Macys Department Store
08.2022 - 02.2023
Server
The Cheesecake Factory
04.2021 - 04.2022
Crew Member
Chipotle
03.2019 - 04.2021
Customer Service Representative
Domino's Pizza
02.2018 - 04.2019
Cosmetology
Robert Fiancé Beauty School
Union City High School