Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Henley Walling

Charlotte,NC

Summary

Highly skilled Front of House Server with solid background in food service and hospitality. Possess strong customer service skills, adept at managing multiple tables while ensuring timely food service. Notable strength in fostering positive relationships with customers to promote customer satisfaction and loyalty. Contributed significantly to enhancing dining experience through attention to detail, proactive assistance, and team-focused mindset.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front of House Server

Flower Child Cafe
Charlotte, North Carolina
05.2024 - Current
  • Collected dirty dishes and glasses from tables or counters, preparing areas for upcoming guest
  • Took the orders of guests and helped them find the best meal options with regards to their dietary restrictions and preferences
  • Provided excellent customer service by anticipating guest needs, responding promptly and knowledgeably to all requests.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Maintained cleanliness of dining area, including tables, chairs, floors and counters.
  • Organized takeout orders for dine-in or pick-up customers.

Hostess

Ilios Noche
Charlotte, North Carolina
08.2023 - 01.2024
  • Monitored customer satisfaction levels throughout their meal experience.
  • Accurately recorded customer information into reservation system.
  • Accepted payments from guests for dine-in and take-out foods.
  • Answered telephone to provide dining information and take reservations.
  • Assigned patrons to suitable tables according to server rotation.
  • Resolved any customer complaints or issues quickly and professionally.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Shift Leader

Smoothie King
Charlotte, North Carolina
04.2022 - 08.2023
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Managed cash register and processed transactions with accuracy and integrity.
  • Sliced fruits, vegetables and meats for use in food service.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.

Education

High School Diploma -

Ardrey Kell High School
Charlotte, NC
06-2024

Some College (No Degree) - Psychology

Appalachian State University
Boone, NC

Skills

  • Memory retention
  • Clear speech
  • Allergy awareness
  • Efficient service
  • Punctuality
  • Social perceptiveness
  • Food safety awareness
  • Order taking
  • Leadership
  • Friendliness
  • Sense of urgency
  • Guest relations
  • Flexibility
  • Bussing
  • Phone etiquette
  • Cleanliness
  • Safe food handling
  • Policy enforcement
  • Training assistance
  • Team collaboration and leadership
  • Employee relations
  • Safety processes and procedures
  • Strategic thinking
  • Cash handling
  • Shift leadership
  • Team leadership
  • Positive attitude
  • Drawer assignments
  • Creative problem solving

Affiliations

  • Competitive soccer for most of life
  • NAMI (National Awareness of Mental Illness) Organization Club at Appalachian State
  • Psychology Club

Languages

English
Full Professional
Spanish
Limited

Accomplishments

  • Chancellor's List for students with a GPA of 3.85 or higher

Certification

  • Stop the Bleed Certified
  • First Aid Certified

References

References available upon request.

Timeline

Front of House Server

Flower Child Cafe
05.2024 - Current

Hostess

Ilios Noche
08.2023 - 01.2024

Shift Leader

Smoothie King
04.2022 - 08.2023

High School Diploma -

Ardrey Kell High School

Some College (No Degree) - Psychology

Appalachian State University

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Henley Walling