Hennessy Butler
Atlanta
Summary
Results-driven Technical Account Manager with 5+ years of experience supporting enterprise clients through complex integrations, API implementations, and post-sales strategy. Skilled at translating technical concepts into clear, actionable insights for both engineering teams and executive stakeholders. Adept at managing multiple high-impact projects simultaneously, aligning product capabilities with client goals, and resolving escalated issues with a proactive, solution-oriented approach. Strong foundation in system architecture, data flows, and API functionality, with hands-on experience driving product adoption, improving client outcomes, and strengthening cross-functional collaboration. Committed to delivering exceptional customer experiences and enabling long-term client success in fast-paced SaaS environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Account Manager
LinkedIn
09.2021 - 01.2025
- Work directly with LinkedIn's large enterprise and global customers as a technical expert on leveraging LinkedIn Hiring Solutions to accomplish their recruiting goals and objectives.
- Lead the post-sales technical engagement and collaborate with customers to ensure shared goals and strategic plans are effectively aligned, communicated, and understood.
- Act as a trusted advisor, developing and maintaining strong client relationships.
- Partner with Account Managers and Customer Success Managers to discover additional opportunities to improve client experience and usage of LinkedIn Hiring Solutions
- Assist in building and maintaining customer workflows to enhance platform adoption.
- Perform escalated support duties, identifying root cause and following the reported issue to resolution, relaying a summary to the internal and external stakeholders in the end.
- Track customer communications and information in CRM tools.
- Contribute to onboarding, training, and customer support process improvements.
- Monitor customer usage data to identify growth opportunities and optimize workflows.
- Collaborate with internal teams to refine support procedures and enhance customer experience.
- Develop marketing and support materials, including video and written content for customer education.
Job Automation and Integration Specialist
LinkedIn
06.2021 - 01.2025
- Delivered comprehensive job feed support to large enterprise and global clients, managing the full lifecycle from development and deployment to post-sales assistance.
- Managed job feed automation and integrations, troubleshooting technical issues with XML, RSS, and API feeds to ensure seamless data transfer.
- Provided technical support and workflow optimization, helping clients implement automation solutions to improve efficiency.
- Serve as the trusted advisor and lead point of contact for customers throughout the implementation phase, tracking progress towards and holding customers accountable to key milestones to ensure successful and timely launches.
- Collaborated with engineering and product teams to address integration challenges, enhance platform functionality, and advocate for customer needs.
- Utilized tools like Salesforce, Slack, and JIRA to track client interactions, monitor automation performance, and escalate critical issues.
- Ensure a streamlined handoff to the Account Team upon completion of the implementation phase
- Created documentation and training resources to streamline onboarding, improve self-service support, and drive product adoption.
LinkedIn Talent Solutions Support Specialist
LinkedIn
03.2020 - 09.2021
- Quickly assessed client needs, delivering effective solutions for product inquiries and technical challenges with timely follow-ups and resolutions.
- Guided clients on product features and best practices, delivering tailored recommendations to maximize success with LinkedIn Talent Solutions.
- Conducted training sessions and product walkthroughs to enhance client adoption of new features and optimize user experience.
- Analyzed client data and product usage to identify trends, address potential issues, and provide strategic recommendations for growth.
Licensed Sales Producer
Nissan of Omaha
11.2019 - 01.2020
- Conducted daily outreach to over 100 prospective clients to expand the customer base and identify new sales opportunities.
- Assessed clients’ financial resources and insurance needs, offering tailored solutions to address coverage gaps and enhance protection.
- Reviewed and updated policyholder programs quarterly, ensuring accurate coverage, adjusting beneficiaries, and recommending updates.
- Monitored insurance claims to ensure fair settlements, fostering trust and transparency with clients and the agency.
Principal Claims Processor
Signature Performance
01.2018 - 05.2019
- Process and adjudicate claims with 98% accuracy, ensuring compliance with VA regulations and contract terms.
- Research accounts and validate diagnoses and CPT/HCPCS codes for proper billing and reimbursement.
- Identify and correct claim errors to prevent delays, submitting complete and accurate documentation to the VA Central Business Office.
- Utilize key VA systems, including FBCS, VistA, and CP&E, while maintaining compliance with security protocols.
Education
Associate of Science - Business Administration
Metropolitan Community College
05-2019
High School Diploma -
Omaha North Magnet School
05-2014
Skills
- API Development, Integration, and Management
- Enterprise Client Relationship Management and Advocacy
- Technical Troubleshooting, Escalation & Support
- Cloud Infrastructure and Scalable Systems
- Technical Project and Program Management
- Cross-Functional Team Collaboration
- Data Privacy, Security and Compliance
- C-Suite Level Communication and Stakeholder Alignment
- Post-Sales Technical Strategy and Enablement
- Workflow and Process Automation
- Customer Onboarding, Training, and Adoption
- CRM and Ticketing Systems
- Data-Driven Insights and Product Feedback Loops
- Upselling, Growth Strategy and Customer Retention
Certification
- Google Project Management, Professional Certificate – Coursera and Google.
Timeline
Technical Account Manager
LinkedIn
09.2021 - 01.2025
Job Automation and Integration Specialist
LinkedIn
06.2021 - 01.2025
LinkedIn Talent Solutions Support Specialist
LinkedIn
03.2020 - 09.2021
Licensed Sales Producer
Nissan of Omaha
11.2019 - 01.2020
Principal Claims Processor
Signature Performance
01.2018 - 05.2019
High School Diploma -
Omaha North Magnet School
Associate of Science - Business Administration
Metropolitan Community College
Similar Profiles
Lukesh JeevanandamLukesh Jeevanandam
Staff Network Engineer at LinkedInStaff Network Engineer at LinkedIn
Siddharth NagoriSiddharth Nagori
Enterprise Account Director at LinkedInEnterprise Account Director at LinkedIn
Dheemanth Bykere MallikarjunDheemanth Bykere Mallikarjun
Senior Software Engineer at LinkedInSenior Software Engineer at LinkedIn