Hennessy Ramirez
Atlantic City,NJ
Overview
13
13
years of professional experience
Work History
HR COORDINATOR
HARD ROCK HOTEL & CASINO
Atlantic City, NJ
06.2025 - Current
- Reprint ID badges/Name Tags
- Mail insurance invoices bi-weekly
- Generate active tenant reports
- Sorted medical notes from team members and explained procedures for medical leaves to ensure compliance and support for employees.
- Answer NJ state mail (child support notices, wage verifications, etc)
- Provide employment verification letters for team members
- Maintained records of employee recognitions and giveaways to foster a culture of appreciation within the organization.
- Provided information on benefits and employee assistance programs to assist team members in making informed decisions.
- Provide paystub copies for team members
SALES FLOOR LEADER
FRANCESCAS'S
Atlantic City, NJ
10.2024 - 06.2025
- Led sales floor operations, optimizing product placement and enhancing visual merchandising to improve customer engagement.
- Trained and mentored team members on customer service techniques and product knowledge to elevate service standards.
- Monitored sales trends to uncover actionable insights for enhancing customer experience.
- Assisted customers by providing tailored recommendations based on their needs.
- Executed daily inventory management to maintain stock levels and organization.
ADMINISTRATIVE ASSISTANT
FARLEY&FERRY REALTY INC.
Ventnor City, NJ
05.2021 - 06.2025
- Managed office communications and correspondence for real estate transactions.
- Coordinated schedules and appointments for agents and clients effectively.
- Organized and maintained filing systems for property documents and client records.
- Handled incoming calls, directing inquiries to appropriate staff members promptly.
- Managed database systems containing customer contact information.
- Assisted agents in listing properties and processing offers to purchase, enhancing transaction efficiency.
- Assisted in preparing marketing materials for property listings and open houses.
- Collaborated with marketing teams to align social media content with marketing campaigns, improving brand consistency.
- Generated creative ideas for marketing initiatives, contributing to enhanced promotional efforts.
NJ LICENSED REAL ESTATE SALESPERSON
FARLEY&FERRY REALTY INC.
Ventnor City, NJ
06.2023 - 01.2025
- Guided clients through property buying and selling processes, ensuring informed decisions and satisfaction.
- Negotiated contracts and agreements on behalf of clients.
- Conducted property showings to showcase listings effectively.
- Developed comprehensive market analyses for informed decision-making.
- Monitored and analyzed local real estate market trends to provide clients with timely insights.
- Cultivated strong client relationships through proactive communication and personalized service.
SECRETARY
FARLEY, FREDERICKS & FERRY LAW FIRM
Ventnor City, NJ
08.2021 - 12.2024
- Coordinated appointments and meetings
- Facilitated client communications, ensuring timely provision of necessary information.
- Drafted legal documents and correspondence for attorney review and approval.
- Streamlined case file organization and maintained accurate records for efficient retrieval.
- Maintained client confidentiality in all matters.
- Processed incoming mail on a daily basis.
- Reviewed and revised manuscripts to enhance clarity, style, and consistency.
- Managed file organization, developed spreadsheets, processed reports, and maintained an orderly front desk and reception area.
TEAM LEAD
REEBOK
Atlantic City, NJ
10.2018 - 08.2021
- Implemented process improvements, streamlining workflow and increasing team productivity.
- Led team in executing daily operational tasks, enhancing overall operational efficiency.
- Coordinated training sessions for new employees, ensuring understanding of company policies and procedures.
- Conducted performance evaluations and provided constructive feedback to team members.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored inventory levels and ensured timely replenishment of stock.
NOTE TAKER
ACCC
Mays Landing, NJ
01.2018 - 01.2019
- Captured detailed notes during lectures to enhance understanding for assigned students.
- Reviewed notes for accuracy before distribution to assigned student.
- Attended classes regularly to support accurate and effective note-taking.
- Systematized and updated documentation for improved accessibility and reference.
SALES ASSOCIATE
CHARLOTTE RUSSE
Atlantic City, NJ
01.2018 - 01.2019
- Guided customers in selecting merchandise, enhancing their shopping experience through in-depth product knowledge.
- Welcomed customers and delivered exceptional service, fostering a positive shopping environment.
- Organized merchandise displays and maintained store presentation, improving visual appeal and accessibility for customers.
- Processed transactions accurately using point-of-sale systems.
- Oversaw inventory management by tracking stock levels and coordinating timely restocking of items.
SALES ASSOCIATE/SUPERVISOR
IT'SUGAR
Atlantic City, NJ
05.2013 - 10.2017
- Supervised operations and workflow of sales associates in high-volume retail environment to ensure smooth service delivery.
- Trained new staff on product knowledge and customer service techniques to enhance performance.
- Managed inventory levels and organized merchandise displays to increase customer engagement.
- Resolved customer inquiries and complaints, enhancing overall shopping experience for guests.
- Assisted in scheduling staff shifts to ensure adequate coverage during peak hours.
- Ensured accurate completion of all paperwork related to sales transactions.
Education
HS DIPLOMA -
Atlantic County Institute of Technology
Mays Landing, NJ06-2013
Skills
- HR records management
- Employee onboarding
- Employee training
- Payroll processing
- Employment verification
- Scheduling coordination
- Data entry accuracy
- Policy development
- Problem solving
- Effective communication
- Networking and relationship building
- Employee engagement
- Confidentiality practices
Languages
Spanish
Native/ Bilingual
Timeline
HR COORDINATOR
HARD ROCK HOTEL & CASINO
06.2025 - Current
SALES FLOOR LEADER
FRANCESCAS'S
10.2024 - 06.2025
NJ LICENSED REAL ESTATE SALESPERSON
FARLEY&FERRY REALTY INC.
06.2023 - 01.2025
SECRETARY
FARLEY, FREDERICKS & FERRY LAW FIRM
08.2021 - 12.2024
ADMINISTRATIVE ASSISTANT
FARLEY&FERRY REALTY INC.
05.2021 - 06.2025
TEAM LEAD
REEBOK
10.2018 - 08.2021
NOTE TAKER
ACCC
01.2018 - 01.2019
SALES ASSOCIATE
CHARLOTTE RUSSE
01.2018 - 01.2019
SALES ASSOCIATE/SUPERVISOR
IT'SUGAR
05.2013 - 10.2017
HS DIPLOMA -
Atlantic County Institute of Technology