Hennie Lauf
New Waterford,OH
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
30
30
years of professional experience
Work History
TBS Community Teamlead
ViaQuest Behavioral Health
Akron, Ohio
01.2024 - Current
- Organized client meetings to provide project updates.
- Collaborated with management team to implement new work procedures or policies.
- Developed strategies to increase team productivity and improve customer service levels.
Customer Service Representative
Maximus
04.2021 - Current
- Answered customer inquiries and provided accurate information regarding Medicaid services and health plans
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
State Chapter Leader Stop Abuse Campaign
Stop abuse
08.2017 - Current
- Passing the Safe child Act in OH
- Helped pass Aisha’s law.
- Educate and provide training to police departments/prosecutors/judges
- Educate US representative to pass bills and get funding to help DV victims.
- Meet with Prime minister in the Netherlands to present issues with DV and The Hague convention
- Advocate for victim’s and help DV victims with resources, legal help and companion victims in court.
Customer Service Representative
Nesco resources
, OH
08.2020 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Group Home Manager
Street Light USA
Phoenix, AZ
10.2015 - 12.2016
- Conducted initial assessment of clients' needs and determined appropriate services for them.
- Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
- Maintained accurate records of client attendance, progress notes, medications, and incident reports.
Nurse
Stichting Groenehuyzen in the Netherlands
05.1995 - 12.2001
- Supported families during times of illness or injury by providing emotional support and assistance with decision making processes.
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Administered medications and treatments in accordance with physician orders.
Education
Bachelor - Leadership
Leadership School Columbiana County
Columbiana, OH05.2023
Bachelor of Science - Nursing
Zadkine College Nursing School
Netherlands 05.1995
Skills
- Leadership training and development
- People leadership
- Team development
- People management
- Patient care
- Organizational skills
- Legislative research
- Training
- Counseling
- Coordinate patient care and educate patients and families about medical conditions
- Provide clinical care to patients
- Administer medication
- Knowledge of domestic violence laws, regulations and resources
- Ability to provide crisis intervention and advocacy services
- Experience working with victims of Domestic Violence, trauma and abuse for 20 years
- Good communication skills
Timeline
TBS Community Teamlead
ViaQuest Behavioral Health
01.2024 - Current
Customer Service Representative
Maximus
04.2021 - Current
Customer Service Representative
Nesco resources
08.2020 - 04.2021
State Chapter Leader Stop Abuse Campaign
Stop abuse
08.2017 - Current
Group Home Manager
Street Light USA
10.2015 - 12.2016
Nurse
Stichting Groenehuyzen in the Netherlands
05.1995 - 12.2001
Bachelor - Leadership
Leadership School Columbiana County
Bachelor of Science - Nursing
Zadkine College Nursing School