Henock Tekletsion
Vancouver,WA
Summary
Reliable and energetic team player with strong customer service experience within a fast paced environment. Skilled in communication, multitasking and problem-solving with a focus on providing positive customer experiences. Proven history of teamwork, adaptability and maintaining high standards of service and efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
05.2024 - 05.2025
- Delivered friendly and personalized customer service to a diverse customer base at the third busiest stand in Washington state.
- Thrived in a fast-paced, team-driven environment while handling multiple tasks simultaneously.
- Supported a positive and energetic workplace culture, building strong rapport with customers and teammates.
Exhibit Volunteer
White Spring Ranch Historical Site
10.2022 - 05.2024
- Welcomed and engaged visitors, explaining exhibits in a clear and approachable way.
- Assisted in organizing with special events and programs.
- Maintaining exhibits to ensure clean and presentable appearance.
Hospital Volunteer
Peace Health Hospital
05.2017 - 02.2020
- Assisting patients, staff, and families with care and logistical support, ensuring efficiency and patient satisfaction.
- Restocking medical supplies and consumables with reliability and attention to detail.
- Collaborating with diverse team to maintain a welcoming and supportive environment.
Education
Bachelor of Arts (B.A.) - Political Science
Washington State University
Pullman, Washington05.2026
Skills
- Customer Service & Engagement
- Team Collaboration
- Regulatory compliance
- Leadership
- Attention to detail
- Cash Handling & POS Systems
- Time management
Certification
Food Handler's Permit
Timeline
Barista
Dutch Bros
05.2024 - 05.2025
Exhibit Volunteer
White Spring Ranch Historical Site
10.2022 - 05.2024
Hospital Volunteer
Peace Health Hospital
05.2017 - 02.2020
Bachelor of Arts (B.A.) - Political Science
Washington State University
Leadership
Black Student Union
Washington State University 08/2022 - Present
- Elected to leadership role, guiding strategy and advocacy for student equity initiatives.
- Coordinate events and lead initiatives centered around achieving policy goals.
- Engaged and collaborated with multiple multicultural departments building coalitions based on policy.
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