Highly skilled in providing comprehensive support, advocacy, and resources to ensure their safety, well-being, and successful integration into new communities. Adept at working collaboratively with stakeholders, community organizations, and government agencies to establish a strong network of support. Demonstrated expertise in cultural competency, trauma-informed care, and case management. Strong leadership abilities, exceptional communication skills, and a passion for making a positive impact on the lives of unaccompanied refugee minors. Possessing both Case Manager Certification and Licensed Clinical Social Work Certification in DC, MD, and VA.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Unaccompanied Refugee Minor Program Coordinator
Lutheran Social Services Of The National Capital A
Washington, DC
01.2013 - Current
Oversaw the overall operation and management of the Unaccompanied Refugee Minors Program.
Developed and implemented program policies, procedures, and guidelines in compliance with state and federal regulations.
Provided leadership and supervision to program staff, ensuring effective service delivery to refugee minors.
Ensured the permanency of Youths through Alternative Planned Permanent Living Arrangements (APPLA).
Maintained effective communication with courts, community organizations, schools, families, and other stakeholders through reports and facilitating periodic meetings.
Conducted needs assessments and developed individualized service plans for each minor, addressing their physical, emotional, educational, and social needs.
Coordinated and facilitated training sessions and workshops for program staff on trauma-informed care, cultural competency, and working with refugee populations.
Monitored program outcomes and made data-driven decisions to improve program effectiveness and efficiency.
Maintained accurate program records, including case files, progress reports, and statistical data, ensuring confidentiality and compliance with privacy regulations.
Advocated for the rights and well-being of unaccompanied refugee minors at local, state, and national levels.
Immigration Refugee Services Case Manager
Catholic Charities Of The Archdiocese Of Washington
Washington, DC
06.2010 - 12.2012
Provided comprehensive case management services to immigrants and refugees, assisting them in accessing necessary resources and support.
Conducted initial assessments to determine clients' needs, goals, and eligibility for various immigration and social service programs.
Assisted clients in completing immigration applications and forms, ensuring accuracy and compliance with relevant regulations.
Provided support and guidance to clients throughout the immigration process, including attending hearings and interviews.
Coordinated with interpreters and cultural liaisons to facilitate effective communication and cultural understanding.
Assisted clients in accessing healthcare services, housing, employment opportunities, education, and language training.
Collaborated with community organizations and government agencies to develop a network of resources and referrals.
Advocated for clients' needs within the legal and social systems, including attending court hearings and immigration proceedings.
Maintained accurate and up-to-date case notes, progress reports, and documentation.
Provided crisis intervention and support during emergencies or challenging situations.
Project Coordinator
Children- Aid Ethiopia
Addis Ababa, Ethiopia
03.2007 - 05.2009
Plan, organize manage and monitor the activity of the project. Based on the main project document, prepare annual, bi-annual, quarterly and weekly work plans and oversee its implementation accordingly. Devise ways of strengthening community participation. Direct, coordinate and supervise the activities of the project; staff and volunteers who work for the project.,
Unit Head / Project Officer and Social Worker
Good Shepherd Services
Addis Ababa, Ethiopia
07.2003 - 10.2005
Plan the physical activities and budget for the project years of the Child Intervention Program and prepare action plans. Work closely with others to ensure the timely implementation of the planned activities. Closely line manages the subordinates. Take charge of monitoring and evaluation of the whole activities of the program. Ensure integration of the Child Intervention Program with other units in the project. Properly document each activity of the program and provide monthly, quarterly and annual reports to the respective body
Education
Master of Science - Healthcare Management
Colorado Technical University
Colorado Springs, CO
10.2022
Master of Social Work - Social Work
Addis Ababa University
Addis Ababa, Ethiopia
06.2007
Bachelor of Arts - Sociology And Social Administration
Addis Ababa University
Addis Ababa, Ethiopia
06.2003
Skills
Program Management
Case Management Services
Cultural Competency
Interagency Collaboration
Advocacy
Trauma-Informed Care
Leadership and Supervision
Communication and Interpersonal Skills
Crisis Intervention
Organizational Skills
Social Services
Certification
CCM Certified - Commission for Case Manager Certification (CCMC) 4248020
Licensed Independent Clinical Social Worker (LICSW) - DC Department of Health LC50081006
Licensed Clinical Social Worker (LCSW) - HEALTH PROFESSIONS, VIRGINIA DEPARTMENT OF 0904010282
LCSWC - Certified - Clinical - Maryland Department of Health 19207
Timeline
Unaccompanied Refugee Minor Program Coordinator
Lutheran Social Services Of The National Capital A
01.2013 - Current
Immigration Refugee Services Case Manager
Catholic Charities Of The Archdiocese Of Washington
06.2010 - 12.2012
Project Coordinator
Children- Aid Ethiopia
03.2007 - 05.2009
Unit Head / Project Officer and Social Worker
Good Shepherd Services
07.2003 - 10.2005
Master of Science - Healthcare Management
Colorado Technical University
Master of Social Work - Social Work
Addis Ababa University
Bachelor of Arts - Sociology And Social Administration
Refugee Resettlement Program Supervisor at Jewish Family Community Services East BayRefugee Resettlement Program Supervisor at Jewish Family Community Services East Bay