HENOK YEMANE
Seattle,WA
Summary
Accomplished Salesperson well-versed in increasing profitability using sound sales techniques. Adept at meeting customer needs by recommending, selecting and assisting with merchandise sales. Top producer consistently exceeds sales goals and tops KPIs to win success. Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities. Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
4
4
years of professional experience
Work History
Retail Worker
Space Needle LLC
Seattle, WA
09.2021 - 08.2024
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Operated cash register to process payments from customers accurately and efficiently.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Managed cash register operations using POS system and processed sales and returns.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Restocked and organized shelves during slow periods to maintain store appearance.
Facilitator
AGE UP
Seattle, WA
09.2020 - 07.2024
- Enhanced customer satisfaction ratings by resolving account issues efficiently
- Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies
- Boosted employee morale and effectively troubleshot issues to eliminate work flow down time
- Drove client retention by managing engaging merchandise presentations to motivate impulse purchases
- Trained to properly and compassionately interact with clients coming from all walks of life and all life situations
- Encouraged clients to express feelings and discuss what was happening at home and helped each person develop insight into personal lives and relationships
- Facilitated group discussions and activities to ensure successful outcomes.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
Education
High School Diploma -
Xavier University of Louisiana
New Orleans, LA05-2027
High School -
Franklin High School
Seattle, WASkills
- Interpersonal and written communication
- Meeting facilitation
- Patient assessments
- Professional relationships
- CPR/First-aid certified
- Effective listening
- Behavior modification
- Team collaboration
- Product description
- Sales presentations
- Buying signals
- Prospecting skills
- Negotiation
- Networking
- Relationship selling
- Deal negotiation
- Customer care
- Inside and outside sales
- Sales closing
- Product management and pricing
- Sales development
- Strategy development
Languages
Native/ Bilingual, Native/ Bilingual
Timeline
Retail Worker
Space Needle LLC
09.2021 - 08.2024
Facilitator
AGE UP
09.2020 - 07.2024
High School Diploma -
Xavier University of Louisiana
High School -
Franklin High School
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