Vance Jordon
Sylmar,CA
Summary
Dynamic retail professional with extensive experience at Costco, excelling in customer service and product knowledge. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for maintaining organized displays and implementing merchandising strategies that increased sales. Reliable team player committed to creating a welcoming shopping environment.
Overview
8
8
years of professional experience
Work History
Retail Worker
Costco
Burbank, CA
10.2019 - 08.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of merchandise displays to promote sales.
- Collaborated with team members to restock shelves promptly and effectively manage inventory levels.
- Monitored stock levels, identifying discrepancies and reporting them for timely resolution.
- Implemented best practices for loss prevention, contributing to overall store security efforts.
- Utilized point-of-sale systems to process returns and exchanges, ensuring compliance with company policies.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
Moving Helper
Thunderhorse Movers
Santa Monica, CA
10.2016 - 05.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of merchandise displays to promote sales.
- Collaborated with team members to restock shelves promptly and effectively manage inventory levels.
- Monitored stock levels, identifying discrepancies and reporting them for timely resolution.
- Implemented best practices for loss prevention, contributing to overall store security efforts.
- Utilized point-of-sale systems to process returns and exchanges, ensuring compliance with company policies.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Assisted customers with prompt and polite support in-person and via telephone.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Coordinated loading and unloading of household items to ensure efficient relocation processes.
- Assisted in packing, wrapping, and securing items to prevent damage during transport.
- Operated moving equipment, including dollies and hand trucks, to facilitate heavy lifting tasks.
- Ensured client satisfaction, promptly addressing concerns and resolving issues throughout the moving process.
Education
High School Diploma -
Granada Hills Charter High School
Granada Hills, CASkills
Customer service
Patience and empathy
Customer assistance
Reliability and punctuality
Store cleaning
Relationship building
Store maintenance
Professional appearance
Stock replenishment
Display maintenance
Merchandise display
Product knowledge expertise
Problem-solving
Time management
Workplace safety compliance
Seasonal display setup
Customer feedback management
Merchandising expertise
Complex Problem-solving
Complaint handling
Conflict resolution techniques
Product merchandising
Sales floor organization
Gift wrapping
Multitasking
Effective communication
Customer engagement
Product labeling
Product restocking
Stockroom organization
Order fulfillment
Inventory replenishment
Hospitality and accommodation
Friendly and helpful
Reliable and responsible
Attention to detail
Adaptable and flexible
Honest and dependable
Team cooperation
Strong communication and interpersonal skills
Creative thinking
Positive customer engagement
Organization
Flexible hours
Decision-making
Goal driven
Engaging with diverse customers
Inventory and stocking
Store organization
Safety and cleanliness standards
Product knowledge
Store opening and closing
Excellent written and verbal communication
Basic mathematics
Ability to lift 40 pounds
Merchandising and display
Staff support
Timeline
Retail Worker
Costco
10.2019 - 08.2024
Moving Helper
Thunderhorse Movers
10.2016 - 05.2019
High School Diploma -
Granada Hills Charter High School