Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Henri Hirsch

Henri Hirsch

Leader
Fairfield,California

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Starting everyday with safety reminders and updates with over 26 years without any recordable safety incidents.

Overview

26
26
years of professional experience

Work History

Supervisor of Technicians

Comcast, Xfinity
07.2020 - 01.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Completed mandatory safety and compliance trainings.
  • responsible for facility e-waste compliance.

Commtech Level IIII

Comcast Cable Networks
09.1998 - 07.2020
  • Report and repair GO95/128 infractions related to proximity clearances
  • Repairs or reports all system signal leakages fond while performing an installation and in order to reduce ingress and egress
  • Knowledge of the National Electrical Code (NEC), the National Electrical Safety Code (NESC), the Occupational Safety and Health Act (OSHA), Federal Communications Commission (FCC), Environmental Protection Agency (EPS), Department of Transportation (DOT) and American National Standards Institute (ANSI)
  • Knowledge of policies and procedures for installation activities, cable system operations, PC hardware, software installation, internet, navigation through a file system via the SOS prompt or Windows interface and access the control panel to configure components such as a printer, modem, and monitor
  • Performs applicable CT4 duties, multi-product installations, service calls, and special request orders for residential subscribers.

Education

No Degree - General Studies

Napa Valley College
Napa, CA

Skills

  • Accomplished time management and organizational skills
  • Highly adept at customer relations and communicating with all levels of management
  • Proficient at learning new concepts quickly while working well under pressure
  • Leads technical trainings for safe working practices as well as yearly compliance certifications
  • Safety first mentality with focus on employee health and wellness
  • Recognition based leader of people Empathetic and understanding while still being able to hold individuals accountable for metric goals and safety practices
  • Employee Motivation Specialist

Accomplishments

  • Project team leader for Comcast Cares Day 2015
  • Captain of fund raising team for Bowling for Kids’ Sake 2015,2016,2017
  • Spokesman for the Fairfield Credo Action Team
  • As Pre Caller for North East Bay offices, able to lower rework as well as 48 hour call back percentages
  • Member of the Virtual Team of California
  • Graduate of the FLIP (Future Leaders Implementing Potential) class of 2012
  • Awarded with the Delta Award for Community Champion 3rd quarter 2015 for charity work during the Valley Fire of 2015 in Napa and Lake Counties
  • Consistently voted Ultimate Team Player by teammates, recognized in the Pyramid of Excellence twice as well as Top Tech for outstanding metrics

Timeline

Supervisor of Technicians

Comcast, Xfinity
07.2020 - 01.2024

Commtech Level IIII

Comcast Cable Networks
09.1998 - 07.2020

No Degree - General Studies

Napa Valley College

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