Henri Nambangi
Atlanta,GA
Summary
I am an IT specialist with more than 10 years of experience in computer Hardware and Software, Admin Assistance and over 5 years of Customers Service. Being an expert in the field, I have gained advanced skills and experiences in computer technology working with several great companies. Other than my work experience, I am certified in several IT field which include Compita A+ , Network +, Security +, and NSE1, NSE2, NSE3. I believe I have much to bring to the table, and I am willing to explore and be productive in different fields.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Engineer
Scan.com
Atlanta, GA
02.2024 - 12.2025
- Troubleshot complex technical issues, providing timely resolution to minimize disruptions.
- Created and Managed groups and user in Entra and Microsoft Admin Portal.
- Developed and deployed security policies across company network using Entra.
- Enrolled and managed devices in Intune.
- Developed comprehensive documentation for IT processes, streamlining knowledge sharing among team members.
- Led a team of junior engineers in successful project execution while fostering a positive working environment that encouraged professional growth.
- Managed IT projects from inception to completion, ensuring on-time delivery within budget constraints.
- Created, updated and maintained Azure security standards and best practices across Azure domain.
- Improved system reliability by implementing monitoring tools and conducting regular maintenance tasks in the Azure environment.
- Tested and deployed scalable and highly available software products.
- Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.
- Facilitated secure and efficient remote access solutions for distributed workforce using VPN and Azure Virtual Desktop.
- Resolved complex technical issues efficiently by leveraging advanced troubleshooting techniques and tools.
- Managed user accounts and permissions using Active Directory, maintaining secure access controls throughout the organization.
- Refined existent IT policy and guidelines company-wide, resulting in fewer incident reports.
- Drove continuous improvement of IT governance processes.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Oversaw development and implementation of improvements to support network operations.
- Self-motivated, with a strong sense of personal responsibility.
Radiology Support Analyst -RSA (Contract)
Optum (Change Healthcare)
09.2024 - 03.2025
- Worked with Picture archiving and communication system (PACS)
- Performed Backend and Frontend configuration and troubleshooting.
- Handled inbound and outbound cases for PACS via calls and emails.
- Used Salesforce as CRM to create tickets and managed accounts for clients.
- Performed remote sessions through Securelink and LogmeIn Rescue to troubleshoot diverse configuration and performance issues with PACS.
- Modified and configured scripts to resolve specific issues related to PACS.
- Performed installation and removal of PACS components.
- Performed system integration and management for hardwares running PACS.
- Managed physical and cloud base storages by creating RAIDS and locals then allocating spaces within them for specific purposes.
- Assisted in configuring clients' networks to be compatible with PACS.
- Trained Radiologists and PACS admins on how to use PACS Frontend features.
- Performed query retrievals, Archive, migration/recovery of data and Archive retrieve management.
- Used Amazon connect as Soft phone.
Technical Analyst (Contract)
Randstad
04.2024 - 07.2024
- Receive inbound calls from internal client personnel.
- Troubleshoot and resolved technical issue remotely using advanced softwares.
- Created tickets and resolved them in a timely manner within the SLA.
- Performed Software Installation and configuration such RSA Token and VDI setup.
- Managed users’ Active Directory profiles.
- Managed Users devices within an MDM environment.
Technical Account Manager (TAM)
Keplr Vision
09.2021 - 01.2024
- Actively partnered with practices to increase awareness of what the onsite needs are, answer technical questions they had, and communicated back Keplr IT roadmaps.
- Conducted investigation of threat alerts. Performed analysis and correlation of network traffic, OS and application-level events.
- Constantly Analyzed security events/logs and report on threats and incidents across various platforms and environments.
- Built a collaborative trusted partnership with practices within my Region.
- Developed a deep understanding regarding the IT stacks and modalities at each practice and be responsible for maintaining living documentation on each.
- Drove timely conclusion and follow-up with the help-desk team in regards to any tickets that had been opened by the practice.
- It was my responsibility to make sure all KPIs are completed for each practice
- Performed PC, network, hardware, and software installation and configuration.
- As practices were migrated to the centralized practice management system in the cloud, I was responsible for all the technical preflight, and post flight validations to ensure practice readiness
- Conducted monthly reviews of tickets to look for trends for process improvement and participate in monthly TAM group meetings
- Partnered with our integrations team as needed when onboarding new practices in my region
- Traveled to each practice regularly to continue to build bridges and meet practice needs.
- Approved invoice of expenditures made with the practice
- Assisted with Onsite IT task that needed hands-on.
Service Desk Manager
RICOH
06.2019 - 08.2021
- Supervise and Manage Techs on floor. Evaluate and assign schedules to Agents and also provide additional help on inbound and out-bound calls.
- Active SME for LHC client.
- Create Knowledge base articles.
- Responded to security log events and performed security incident response activities as needed.
- Performed penetration test on networks to benchmark the security level of the company using NMAP.
- Design work flow distribution based on skills
- Responds to incoming support incidents (i.e. telephone, chat, email, text and video) in a timely, professional manner.
- Evaluates incoming issues and give assistance utilizing the appropriate support information and documentation.
- Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system. Ensure that entries are accurate, detailed, and include all required fields.
- Completes all required administrative tasks such as resolving escalations, responding to emails and reaching out to users in an accurate and timely manner.
- Utilizes correct escalation procedures on all irresolvable issues outside the range.
- Utilize Citrix environment to perform admin task.
- Advance knowledge in Active Directory.
- Edit users profiles such as assigning single sign on, password reset, enable/disable accounts, unlock accounts.
- Also assigning Security groups to users’ profiles.
- Exchange Server.
- Provisioning mail boxes
- Edit mailbox Quota
- Migrate mail boxes from one domain to another
System Support Representative III
Wolters Kluwer
07.2016 - 05.2019
- Escalation Lead Tech.
- Troubleshoot and fix software (ATX and Taxwise) issues
- Application architecture and operations, client server technology detailed SQL scripting, database tables/joins/architecture.
- Document technical information clearly for both internal and customer viewable purposes
- Customer Relationship Management Systems
- Performed remote session using GoToAssist, team viewer and LogMeIn
- Networking, MIS, application, technology testing, and internet service
- Troubleshoot, correct and rebuild Windows registry and application permission keys
- Ticketing using sales force.
- Developed batch files for quick system base resolutions.
Team Lead / Floor supervisor
Lenovo/IBM
08.2013 - 07.2016
- Troubleshoot and fix computer issues
- Analyzing and determining computer hardware issues base on user’s description over the phone or onsite.
- Setting up and installation of computer and networking equipment.
- Perform remote sessions into machines.
- With the help of specific program such as team viewer, LogMeIn, SB Client and others, I performed remote troubleshooting on different devices.
- Software installation and configuration.
- I did Software installation and configuration via remote access or through the server or with the installation media. Configuration was done depending on the request from the client.
- Data entry.
- I also did Data entry using spreadsheet programs such as Excel, Nuance Omnipage, presto PageManager and others.
Computer hardware assembling
Material in Motion
04.2011 - 07.2012
- Assembled computer hardware.
- I did perform a computer Hardware build up from the chassis to every component of a computer. Depending on how the client wanted to customize the machine. Testing was also performed at the end of every assembly to ensure that everything works as it is supposed to.
- Configure hardware to function with respective motherboards and computer microchips.
- I was trained to use specific tools to configure most hardware component on the computer such as the system board; updating it serial number using HWiNFO scanner, AIDA64 playbook and others.
Team Lead
Graphcom Pressing
02.2008 - 03.2011
- General Press Unit maintenance
- Operate the Sheet feeder machine
- Graphic designing
- Troubleshot computer hardware
- Faxing, Software maintenance and appointment scheduling
Education
Bachelor of Science - Computer And Information Sciences
Georgia State University
Atlanta, GAAssociate in Engineering Technology - computer science
Georgia state university
Atlanta, GA12.2016
Skills
- Performed penetration test on networks to benchmark the security level of the company using NMAP
- Networking
- Knowledge on NMAP
- Hardware and software troubleshooting
- Knowledge on common network security concepts including TCP/IP protocol stack, HTTP/HTTPS, TLS, WAF, VPN
- Vulnerability Management
- Software installation and configuration (Anti-Virus/Anti-Malware)
- Experience with the following ticketing systems : Service Now (SNOW), Service Desk, Fresh service, Salesforce
- Advanced Web mastering
- Linux
- Knowledge on WLAN/VLANs, DNS, CITRIX environments
- Office 365 and Exchange Server
- VMware knowledge such as Airwatch
- SIEM
- Supervision/Leadership
- Information Security
Certification
- Certified/Trained Virtual Assistance technician
- Security +
- NSE1, NSE2, NSE3 certified
- Network +
- Compita A+
LANGUAGES
Bilingual (French and English)
Timeline
Radiology Support Analyst -RSA (Contract)
Optum (Change Healthcare)
09.2024 - 03.2025
Technical Analyst (Contract)
Randstad
04.2024 - 07.2024
IT Engineer
Scan.com
02.2024 - 12.2025
Technical Account Manager (TAM)
Keplr Vision
09.2021 - 01.2024
Service Desk Manager
RICOH
06.2019 - 08.2021
System Support Representative III
Wolters Kluwer
07.2016 - 05.2019
Team Lead / Floor supervisor
Lenovo/IBM
08.2013 - 07.2016
Computer hardware assembling
Material in Motion
04.2011 - 07.2012
Team Lead
Graphcom Pressing
02.2008 - 03.2011
Bachelor of Science - Computer And Information Sciences
Georgia State University
Associate in Engineering Technology - computer science
Georgia state university