Henrietta Hogan
Long Beach,CA
Summary
Dynamic professional with a proven track record at Keeping It Clean, excelling in strategic planning and team-building. Expert in problem anticipation and resolution, optimizing operations and enhancing service quality. Demonstrated leadership in training teams and implementing effective business policies, ensuring high standards and client satisfaction. Proficient in Microsoft Excel for data management.
Overview
2027
2027
years of professional experience
Work History
Owner
Keeping It Clean
02.2018 - Current
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Trained and motivated team sanitization deep cleaning mildew prevention electrostatic spray EPA grade disinfectant microfiber technology.
- Professional conduct prioritizing time promote leadership.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
Admissions Assistant
Stickland Family Home
03.2003 - 05.2008
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Answered phones, called prospects and handled initial email contacts for applicants to group home program.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
IHSS Provider
IHSS Adult Services Program
10.1989 - 01.2004
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Deep cleaning sanitizing moping dusting window cleaning restroom kitchen area deodorizing washing cloths for clients.
L2 Driver
Transdev
08.2026 - Current
- Operated passenger vehicles safely while following traffic laws and company driving procedures.
- Performed pre-trip and post-trip inspections to identify maintenance .
- Maintained accurate trip records, manifests, and route documentation throughout shifts.
- Followed assigned routes and schedules while adapting to traffic and service changes.
- Kept vehicle interior clean, organized, and ready for daily service.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Case Manager
Hollidays Helping Hands
11.2024 - 07.2026
- Coordinated individualized service plans and updated case files for accurate client support.
- Screened referrals, gathered intake information, and prioritized urgent client needs.
- Connected clients with housing, food, counseling, and community resources.
- Documented client interactions, progress notes, and follow-up actions in records.
- Monitored case progress and adjusted support plans based on changing client circumstances.
- Maintained confidentiality while handling sensitive client information and documentation.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Caseworker
CALIFE
- Assessed client needs and coordinated appropriate social services, housing, and benefit referrals.
- Documented case notes, service plans, and follow-up actions in case management systems.
- Conducted client interviews to gather background information and determine eligibility for programs.
- Collaborated with community agencies to support resource access and resolve service barriers.
- Monitored active caseloads and prioritized urgent cases to maintain timely support.
- Explained program requirements, next steps, and available services to clients with clarity.
- Maintained confidential records while ensuring compliance with agency policies and procedures.
- Assessed needs of each client and recommended appropriate services and resources.
- Reviewed supporting documentation for accuracy and completeness before submitting case updates.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Facilitated client support groups to provide resources and assistance.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Advocated for client rights and represented client interests at administrative hearings.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Conducted thorough assessments to determine client eligibility for various programs and services.
Education
Associate of Applied Science - Industrial Maintenance Technology
Antelope Valley College
Lancaster, CA06.2014
Skills
- Problem Anticipation and Resolution
- Strategic Planning
- Management Team-Building
- Project Management
- Microsoft Excel
- Business Leadership
Timeline
L2 Driver
Transdev
08.2026 - Current
Case Manager
Hollidays Helping Hands
11.2024 - 07.2026
Owner
Keeping It Clean
02.2018 - Current
Admissions Assistant
Stickland Family Home
03.2003 - 05.2008
IHSS Provider
IHSS Adult Services Program
10.1989 - 01.2004
Caseworker
CALIFE
Associate of Applied Science - Industrial Maintenance Technology
Antelope Valley College