Henrietta Pritchett
Montgomery,AL
Summary
Dedicated professional with a strong background in customer relations and problem-solving. Known for enhancing service delivery and streamlining workflows, driving measurable improvements in customer satisfaction.
Results-driven Customer Service Supervisor with a proven track record in complaint handling and team management. Expertise in process improvements that enhance customer satisfaction and operational efficiency.
Overview
29
29
years of professional experience
Work History
Customer Service Supervisor
Walmart
Montgomery, AL
03.2021 - 09.2025
- Supervised customer service team to enhance service delivery and improve customer satisfaction.
- Developed training programs for new associates, fostering skill development and team cohesion.
- Implemented operational changes that streamlined workflows, reducing response times to customer inquiries.
- Resolved escalated customer issues efficiently, ensuring positive resolutions and enhancing loyalty.
- Collaborated with management to develop policies aimed at improving overall store service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
Customer Resolution Specialist
Walmart
Montgomery, AL
05.2019 - 03.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service processes and improve customer satisfaction.
- Analyzed customer feedback to identify trends and implement corrective measures.
- Assisted in training new staff on customer service protocols and resolution strategies.
- Managed escalated issues, ensuring timely resolution while maintaining positive customer relationships.
- Utilized company resources efficiently while resolving customer issues, minimizing costs without compromising quality of service.
- Built strong relationships with clients through excellent communication skills, fostering loyalty and repeat business.
Claims Supervisor
Walmart
Montgomery, AL
01.2010 - 05.2019
- Supervised claims processing, ensuring compliance with company policies and procedures.
- Trained and mentored staff on best practices for claims management and customer service.
- Analyzed claim trends to identify areas for process improvement and operational efficiency.
- Collaborated with cross-functional teams to resolve complex claims issues promptly.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
Sales Associate
Walmart
Montgomery, AL
05.1996 - 01.2010
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained visual merchandising standards to effectively showcase products and attract customers.
- Collaborated with team members to achieve sales targets and improve store performance.
- Implemented inventory management techniques to optimize stock levels and reduce discrepancies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Business Administration
Tuskegee University
Tuskegee, ALSkills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Decision-making
- Customer relations
- Positive and constructive feedback
- Work prioritization
- MS office
- Complaint handling
- Call center operations
- Records management
Timeline
Customer Service Supervisor
Walmart
03.2021 - 09.2025
Customer Resolution Specialist
Walmart
05.2019 - 03.2021
Claims Supervisor
Walmart
01.2010 - 05.2019
Sales Associate
Walmart
05.1996 - 01.2010
No Degree - Business Administration
Tuskegee University