Henriette Lafrance
Pompano Beach,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Agent
Jones Luxury Real Estate Group
2017.05 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Customer Service Representative
Contact Dynamics
2014.03 - 2016.05
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Manage approximately 30 Outbound calls to customers interested in receiving cash for their life insurance policies.
- Transfer calls to life insurance agents to close sale.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Home Safe
2009.07 - 2016.03
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
Certificate - Administrative Assistance And Secretarial Science
Stratford Career Institute
Stratford, CT01.2012
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06.2002
Skills
- Customer service
- Sales
- Real Estate Software
- Works well independently
- Contract Preparation
- MLS expert
- Proficient in Microsoft Office
- Confidence .Leadership
- Skills.Problem Solving .Strong Work Ethic .Self-
- Administrative experience
- Multi-line Phone Systems
- .Negotiation .Adaptability. Creativity
- Contract Negotiation
- Negotiation
- Purchase Agreement Writing
- Attention to Detail
Certification
- Real Estate Salesperson License - FL Real Estate Commission.
- Home Health Aide (HHA) Certification
Gardening, Reading
I love to plant different type of trees in my backyard. I love leaning about different types of mangos,also I love to read funny stories
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Licensed Real Estate Agent
Jones Luxury Real Estate Group
2017.05 - Current
Customer Service Representative
Contact Dynamics
2014.03 - 2016.05
Administrative Assistant
Home Safe
2009.07 - 2016.03
Certificate - Administrative Assistance And Secretarial Science
Stratford Career Institute
High School Diploma -
Blanche Ely High School
- Real Estate Salesperson License - FL Real Estate Commission.
- Home Health Aide (HHA) Certification
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