Joneshia Bragdton
Pompano Beach,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional with strong background in healthcare administration, adept at managing patient intake processes efficiently. Known for reliability, adaptability, and collaborative approach in fast-paced environments. Skilled in data entry, patient communication, and handling confidential information with integrity. Proven track record of enhancing workflow and achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician Student
Walgreens
02.2023 - 07.2025
- Assisted in medication preparation and labeling under supervision.
- Learned to operate pharmacy software for prescription processing.
- Supported inventory management by organizing and restocking medications.
- Gained knowledge of safety protocols for handling pharmaceuticals.
- Helped maintain an organized system for managing prior authorizations from insurance companies to ensure timely approval of required medications for patients.
- Utilized pharmacy software systems to maintain accurate records of patient information and prescription history, safeguarding sensitive data.
- Supported patient care by maintaining confidentiality in all interactions and adhering to HIPAA regulations.
- Demonstrated compliance with all federal, state, and local regulations governing pharmacy operations, upholding ethical standards within the profession.
- Answered patient inquiries professionally and knowledgeably regarding prescriptions, over-the-counter medications, or general health concerns.
- Improved workflow efficiency by assisting in the preparation of medication labels, counting tablets, and preparing intravenous solutions under pharmacist supervision.
- Ensured accurate billing practices by verifying insurance information before submitting claims, reducing the risk of prescription errors or financial discrepancies.
- Reviewed and verified customer information and insurance provider information.
Member Service Advisor
NationsBenefits
05.2021 - 01.2023
- Worked effectively in fast-paced environments.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions accurately and efficiently.
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Submitted insurance claims and updated patients' insurance information.
- Assisted patients with insurance claims, explaining coverage details and payment options.
Resident Care Aide
Five Star Senior Living
09.2019 - 06.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Communicated effectively with healthcare staff regarding residents' needs and changes in condition.
- Maintained cleanliness and organization of resident areas to promote a healthy environment.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Developed strong relationships with residents'' families by maintaining open lines of communication regarding their loved one''s care and progress.
- Delivered meal assistance services to residents who required additional support during mealtimes, ensuring adequate nutrition intake for each individual''s dietary needs.
Education
Associate of Science - Health Services Management
Broward College
Coconut Creek05-2027
High School Diploma -
Blanche Ely High School
Pompano Beach05-2020
Skills
- HIPAA compliance
- Labeling accuracy
- Medication dispensing
- Pharmaceutical calculations
- Insurance billing
- Effective communication skills
- Team collaboration
- Problem-solving skills
- Great team player
- FDA and HIPAA compliance
- Customer service
- Problem-solving abilities
- Attention to detail
- Time management
- Reliability
- Data entry
Languages
English
Full Professional
Timeline
Pharmacy Technician Student
Walgreens
02.2023 - 07.2025
Member Service Advisor
NationsBenefits
05.2021 - 01.2023
Resident Care Aide
Five Star Senior Living
09.2019 - 06.2020
Associate of Science - Health Services Management
Broward College
High School Diploma -
Blanche Ely High School