Brooklyn Hall
Pulaski,VA
Summary
Dedicated customer service representative skilled in critical thinking and active listening. Experience in managing high-pressure scenarios. Ready to enhance customer interactions and contribute to a positive business environment. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walgreens
06.2023 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and loyalty.
- Processed transactions accurately while maintaining a balanced cash drawer.
- Assisted in training new team members on product knowledge and customer service protocols.
- Monitored inventory levels, facilitating timely replenishment of stock and minimizing shortages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Host
Cracker Barrell
11.2021 - 06.2023
- Greeted and seated guests promptly, enhancing overall customer experience.
- Managed reservation system, optimizing table turnover and seating efficiency.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Trained new hosts on operational procedures and customer service standards.
- Maintained cleanliness and organization of host area, contributing to positive atmosphere.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Applied Science - General Studies
New River Community College
Dublin, Virginia, VA12-2024
Skills
- Customer service
- Critical thinking
- Payment processing
- Staff training
- Active listening
- Customer relations
- Call management
Timeline
Customer Service Representative
Walgreens
06.2023 - Current
Host
Cracker Barrell
11.2021 - 06.2023
Associate of Applied Science - General Studies
New River Community College