Summary
Overview
Work History
Education
Skills
Timeline
Generic

Henriette Thimbo

Irving,TX

Summary

Proven track record of enhancing warehouse efficiency and member engagement, notably at Amazon. Skilled in CRM software and adept at fostering strong relationships, I excel in fast-paced environments, driving significant improvements in order fulfillment accuracy and customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Warehouse Worker

Shutterfly
02.2021 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Caregiver

Comfort Keepers
01.2018 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.

Warehouse Worker

Amazon
10.2023 - 01.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Member Engagement Representative

Signify Health
06.2020 - 09.2023
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
  • Facilitated open communication channels between members and staff, promoting transparency and trust-building efforts.
  • Streamlined the onboarding process for new members, ensuring a smooth transition into the organization.
  • Demonstrated leadership skills by guiding peers towards achieving collective goals related to enhancing overall quality and effectiveness of services provided across different organizational departments.
  • Monitored membership data to identify trends, opportunities, and areas of improvement in engagement strategies.
  • Recognized as a top-performing representative due to consistently exceeding performance metrics in member satisfaction, retention, and issue resolution.
  • Maximized efficiency by effectively managing multiple tasks simultaneously while maintaining high levels of accuracy and attention to detail in all aspects of work history section composition.
  • Organized exclusive events for members, fostering a sense of community and belonging within the organization.
  • Ensured timely response and appropriate handling of incoming emails/phone calls/messages from existing or prospective members seeking information about available offerings and options within our portfolio.

Front Desk Receptionist

La Quinta
03.2014 - 02.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.

CNA

Irving Nursing And Rehab
11.2011 - 03.2014
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.

Education

Dallas Christian College
Dallas, TX
05.2025

GED -

Wake Forest High School
Wake Forest, NC
09.2016

Skills

  • Packaging and Labeling
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizingcustomer
  • Performance Tracking
  • CRM software proficiency
  • Warehouse Safety
  • Loading and unloading
  • Heavy Lifting
  • Order Picking
  • Clear Communication
  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Data Entry

Timeline

Warehouse Worker

Amazon
10.2023 - 01.2024

Warehouse Worker

Shutterfly
02.2021 - Current

Member Engagement Representative

Signify Health
06.2020 - 09.2023

Caregiver

Comfort Keepers
01.2018 - Current

Front Desk Receptionist

La Quinta
03.2014 - 02.2018

CNA

Irving Nursing And Rehab
11.2011 - 03.2014

Dallas Christian College

GED -

Wake Forest High School

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Henriette Thimbo