Open To Work
Henrique Cataldi, CFP®, MBA
Vice President of Client Service
Petaluma,CA
Summary
Results-driven Vice President of Client Service with a proven track record in streamlining onboarding processes and enhancing client experiences. Expert in operational management and team leadership.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Vice President of Client Service
Main Street Research
Sausalito, California
01.2022 - Current
- Streamlined onboarding process, reducing client onboarding time significantly.
- Collaborated with Schwab financial consultants to close leads and ensure smooth client transitions.
- Trained and managed internal client service associates, enhancing service delivery standards.
- Assisted clients with operational tasks such as account openings, distributions, contributions, security transfers, and estate processes.
- Generated financial plans for clients utilizing Money Guide Pro and presented actionable insights.
Operations Specialist
Charles Schwab & Co., Inc.
Corte Madera, California
02.2019 - 01.2022
- Partnered with Schwab departments to streamline client connections for complex service requests.
- Handled service requests for walk-in clients, including check deposits, new account openings, and account updates to ensure smooth transactions.
- Supported financial consultants in delivering exceptional service to high net worth clients.
Operations Manager
EQIS Capital Management
San Rafael, California
10.2015 - 02.2019
- Managed operations for Rocky Mountain and Pacific Northwest regions, leading team of 8 associates to streamline processes.
- Supported external wholesalers with operational requests, improving response times and service delivery.
- Collaborated with financial advisors to develop proposals, driving strategies for acquiring new leads.
Education
MBA - Finance
Syracuse University
Syracuse, NY12-2022
Bachelor of Arts - Communications
Sonoma State University
Rohnert Park, CA05-2010
Skills
- Client onboarding
- Customer relationship management
- Service improvement
- Process streamlining
- Operational management
- Complex problem solving
- Training programs
- Team leadership
- Effective communication
- Public speaking
- Client service excellence
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Certification
CERTIFIED FINANCIAL PLANNER®
Series 65
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$150000/yr - $200000/yrTimeline
Vice President of Client Service
Main Street Research
01.2022 - Current
Operations Specialist
Charles Schwab & Co., Inc.
02.2019 - 01.2022
Operations Manager
EQIS Capital Management
10.2015 - 02.2019
MBA - Finance
Syracuse University
Bachelor of Arts - Communications
Sonoma State University