Henry Alcala
Millington,TN
Summary
Bilingual individual with three years of customer service experience in fast food and retail services, along with continuing military training and service. Qualified 25U Signal Support System Specialist, with the training to troubleshoot, set-up, and maintain communication equipment.
Overview
2
2
years of professional experience
Work History
25U Signal Support Systems Specialist
Tennessee Army National Guard
Dyersburg, TN
01.2023 - Current
- Troubleshot, repaired, and maintained communication systems such as radios, telephones, and computers.
- Performed preventive maintenance checks on communications equipment.
- Maintained inventory of all equipment associated with the signal support system.
- Installed and employed signal support systems and terminal devices for battlefield situations.
Service Advocate
Target
Memphis, TN
11.2023 - 01.2024
- Provided advice to customers on product features, benefits and usage.
- Handled customer complaints in a professional manner, escalating as necessary to ensure resolution.
- Collaborated with multiple departments for gathering and delivery of online customer orders.
- Maintained a clean sales-floor, parking area and bathrooms.
- Wrangled shopping carts to designated area for customers convenience.
Team Member Cashier
Wingstop
Memphis, TN
08.2022 - 02.2023
- Assisted customers with product selection and ordering process.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Promoted products through effective merchandising techniques.
Education
Some College (No Degree) -
University of Memphis
Memphis, TNSkills
- Equipment Calibration
- Software Installation
- Network Administration
- Information Security
- Troubleshooting and Assistance
- Verbal and Written Communication
- Signal Support Systems Installation
- Task Prioritization
- Signal Training and Reporting
- Adaptability
- Relationship Building
- Soldering Skills
- Team Collaboration
- Multitasking
- Customer Relations
Languages
Spanish
Professional
Timeline
Service Advocate
Target
11.2023 - 01.2024
25U Signal Support Systems Specialist
Tennessee Army National Guard
01.2023 - Current
Team Member Cashier
Wingstop
08.2022 - 02.2023
Some College (No Degree) -
University of Memphis
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