Henry Benitez
Los Angeles,CA
Summary
Dynamic insurance specialist with a proven track record at AAA ACSC, excelling in client account management and fostering strong customer relationships. Licensed agent skilled in auto and home insurance servicing, adept at utilizing MRM Portal and Guidewire. Committed to enhancing customer satisfaction and expanding the client base through exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PMG Insurance Specialist
AAA ACSC
Los Angeles, CA
07.2021 - Current
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Fostered relationships with customers to expand customer base and retain business.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
Bank Teller
Wells Fargo & Company
Los Angeles, CA
07.2016 - 07.2021
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Educated customers about different types of banking services available at the branch.
- Performed cash handling duties including counting currency, coins and checks.
- Developed strong relationships with customers to ensure repeat business.
Education
High School Diploma -
John Marshall High School
Los Angeles, CA07-2009
Skills
- Licensed insurance agent
- Client account management
- Proficient in MRM Portal, AIP, HUON, Guidewire, and FNOL
- Universal Agent
- Strong background in auto and home insurance servicing
Certification
- Resident licensing for California.
- Non-resident licensing for New Mexico, Texas, Maine, New Hampshire, Pennsylvania, Vermont, and Virginia.
Languages
Spanish
Professional
Timeline
PMG Insurance Specialist
AAA ACSC
07.2021 - Current
Bank Teller
Wells Fargo & Company
07.2016 - 07.2021
High School Diploma -
John Marshall High School
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