Henry Caceres
Los Angeles,Ca
Summary
I am a dynamic and driven leader adept in utilizing strategic planning to accomplish organizational efficiency. Management theory serves as a foundation in my practice as it allows me to simultaneously increase team efficiency and embrace company objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Security Supervisor
Allied Universal, Downtown, The Gas Company Tower
06.2023 - Current
- Manage day to day operations for staff such as Daily Activity Reports (DAR), controlling Elevator Monitor Systems and Intercom calls, and assessing triggered alarms.
- Complete administrative tasks such as filing records, answering telephone calls, maintaining up to data staff records, and formulating staff daily schedules.
- Complete Managerial duties such as generating Occupancy Tenant Reports, Turnstile Reports.
- Assist Building Management with any duties such as following up on Work Orders and assist with any request.
- Train security staff with up-to-date procedural training(s) such as: AUS Training Modules and Post Orders.
- Develop and implement security policies and procedures to establish clear guidelines for operations.
- Supervise and evaluate security staff performance to determine compliance with safety regulations and conveyed constructive feedback to improve skills.
- Conduct interview sessions and organize on-the-job training for new hires.
Assistant Store Manager
Euro Star Inc
12.2022 - 04.2023
- Maximized expenses and maintain budgets.
- Managed Payroll budget.
- Educated team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures.
- Conducted Interviews and provided training to new hires
- Led and developed Team Members to deliver extreme customer service and drive sales while maintaining operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Command Center Operator
Integrated Protection Group
03.2021 - 08.2021
- Oversaw daily activities and monitored cameras.
- Assisted with daily duties such as Daily Activity Reports, controlling Intercom calls, controlling any triggered alarms.
- Completed administrative tasks such as entering data into a computer, answering telephone calls, and relaying messages
- Provided customer service to tenants by granting them access to the building, transmitting messages, and assisting them with any request.
Education
MBA - Business Management
California State University - Los Angeles
Los Angeles, CA05.2025
Bachelor of Arts - Business Management
California State University - Los Angeles
Los Angeles, CA12.2023
Skills
- Staff management
- Leadership
- Conflict resolution techniques
- Recruitment
- Flexibility and adaptability
- Analytical and critical thinking
- Bilingual: Fluent in English and Spanish
Certification
- FSD - Fire Safety Director
Timeline
Lead Security Supervisor
Allied Universal, Downtown, The Gas Company Tower
06.2023 - Current
Assistant Store Manager
Euro Star Inc
12.2022 - 04.2023
Command Center Operator
Integrated Protection Group
03.2021 - 08.2021
MBA - Business Management
California State University - Los Angeles
Bachelor of Arts - Business Management
California State University - Los Angeles
- FSD - Fire Safety Director
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