Henry Cockrell

Transit Bus Operator

MARTA

01.2000 - 05.2021

Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
Operated with safety and skill to avoid accidents and delays.
Provided passenger assistance, collected fares and offered schedule and route information.
Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
Enhanced passenger satisfaction by providing timely and efficient transportation services.
Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
Provided exceptional customer service, addressing rider concerns with patience and professionalism.
Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
Accepted and processed fares.
Transported customers to and from Location.
Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
Successfully operated shuttle buses, vans and cars to transport passengers to various locations.