Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Henry De La Rosa

Las Vegas,NV

Summary

Proven track record of enhancing operational efficiency and product quality, through meticulous attention to detail and strong teamwork skills. Expert in product packaging and maintaining workplace cleanliness, leading to a significant reduction in shipping errors. Demonstrated ability to handle high-stress situations with professionalism, ensuring customer satisfaction and loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Warehouse Packer

Prime Now LLC
08.2020 - 06.2024
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Cook Shift Leader

Pizza Hut
01.2019 - 09.2020
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.

Customer Service Representative

Pizza Hut
08.2018 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Some College - Computer And Technology Sciences

University of Nevada, Reno
Reno, NV

High School Diploma -

Del Sol Academy Of The Performing Arts
Las Vegas, NV
06.2017

Skills

  • Punctual and Reliable
  • Attention to Detail
  • Teamwork
  • Product Packaging
  • Heavy Lifting
  • Time Management
  • Warehouse Safety
  • Workplace Cleanliness
  • Quality Control
  • Maintaining equipment

Certification

CPR and AED Certified

Alcohol Awareness Card

Food Handler Safety Certified

CCW License

Languages

Spanish
Native or Bilingual

Timeline

Warehouse Packer

Prime Now LLC
08.2020 - 06.2024

Cook Shift Leader

Pizza Hut
01.2019 - 09.2020

Customer Service Representative

Pizza Hut
08.2018 - 01.2019

Some College - Computer And Technology Sciences

University of Nevada, Reno

High School Diploma -

Del Sol Academy Of The Performing Arts

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Henry De La Rosa