Henry Devold
Baton Rouge,LA
Summary
Dedicated Transit Bus Operator with over 16 years of experience maintaining flawless safety practices and high passenger satisfaction ratings. Proven expertise in navigating complex urban routes, managing strict timetables, and ensuring compliance with DOT regulations. Eager to bring a strong commitment to passenger safety and operational excellence to the team at Capital Area Transit Systems.
Overview
34
34
years of professional experience
Work History
Bus Operator
Capital Area Transit System
Baton Rouge, LA
01.2022 - Current
- Greet customer service while entering the bus
- Make certain what each customer wanted or needed.
- Ensured superior customer experience by addressing customer concerns, demonstrate empathy and resolving problems on the spot.
- Built long-term customer relationships and advised customers on any detours on routes.
- Routinely answered customer questions regarding fares, day passes, weekly passes, and monthly passes, etc
- Operated public transit buses safely and efficiently across designated routes.
Van Driver
VIP Medical Transportation, LLC
Baton Rouge, LA
05.2021 - 01.2022
- Arrive on time and pick up/deliver our customers safely to their destination
- Follow all federal, state and local traffic laws and company policies and procedures
- Open and close all doors and hatches for the customer
- Safely operate van throughout town
- Demonstrated adaptability when faced with last-minute route changes, successfully navigating unfamiliar areas while maintaining a professional and positive attitude.
- Managed reservations and pre-booking, scheduling passenger pickup and enabling on-time pickup.
- Completed daily inspection reports, identifying any potential maintenance issues or safety concerns.
- Monitored vehicle condition, performing routine maintenance checks as needed.
School Bus Driver
East Baton Rouge Parish School System
Baton Rouge, LA
02.2020 - 09.2021
- Responsible for safely transporting children to and from school and related events.
- I pick up students at designated locations, such as street corners or private homes, and drop them off at school.
- Pre trip/Post Trip.
- Managed student behavior on the bus to foster a respectful atmosphere during transit.
- Collaborated with school officials to optimize routing for improved efficiency and service delivery.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
School Bus Operator
Transline Co.
Baton Rouge, LA
08.2019 - 01.2020
- Responsible for safely transporting children to and from school and related events.
- I pick up students at designated locations, such as street corners or private homes, and drop them off at school.
- Maintained a clean and organized bus environment for the comfort and well-being of students.
- Developed strategies to address student concerns, enhancing overall transport experience.
- Conducted pre-trip inspections to verify bus functionality and safety compliance.
- Collaborated closely with school administrators regarding policy updates related to transportation procedures for optimal compliance.
Bus Operator
First Transit
Baton Rouge, LA
12.2018 - 05.2019
- Greet customer service while entering the bus
- Make certain what each customer wanted or needed.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Built long-term customer relationships and advised customers on any detours on routes.
- Routinely answered customer questions regarding different routes
- Ensured compliance with traffic regulations and local safety standards during operations.
Driver
MV Transportation
Baton Rouge, LA
04.2018 - 12.2018
- Greet customer service while entering the bus
- Make certain what each customer wanted or needed.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Built long-term customer relationships and advised customers on any detours on routes.
- Routinely answered customer questions regarding fares, day passes, weekly passes, and monthly passes, etc
Bus Operator
Capital Area Transit Systems
Baton Rouge, LA
01.2017 - 03.2018
- Greet customer service while entering the bus
- Make certain what each customer wanted or needed.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Built long-term customer relationships and advised customers on any detours on routes.
- Routinely answered customer questions regarding fares, day passes, weekly passes, and monthly passes, etc
- Ensured compliance with traffic regulations and local safety standards during operations.
Motor Coach Operator
Greyhound
Baton Rouge, LA
10.2016 - 01.2017
- Completed a daily pre-trip inspection checklist before first trip of the day.
- Selected the most efficient routes in compliance with delivery instructions and fuel policy.
- Operated motor coach in a safe and efficient manner.
- Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
- Post trip inspections
- Ensured passenger safety and comfort during long-distance travel.
Bus Operator
Capital Area Transit Systems
Baton Rouge, LA
08.2010 - 10.2016
- Greet customers entering the bus Make certain what each customer wanted or needed.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Built long-term customer relationships and advised customers on any detours on routes.
- Routinely answered customer questions regarding fares, day passes, weekly passes, and monthly passes, etc
Driver
Reliant Transportation
Baton Rouge, LA
05.2008 - 08.2010
- Greeted customer with a smile as they entered bus.
- Established Long-term customer relationships through prompt and courteous service.
- Operated transit vehicles safely and efficiently, ensuring timely transport for passengers.
- Monitored vehicle performance, conducting routine inspections and maintenance checks to enhance reliability.
- Communicated effectively with dispatch to coordinate routes and address passenger needs promptly.
Customer Service Manager
Wal-Mart Neighborhood Market
Baton Rouge, LA
09.2007 - 05.2008
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Shift Supervisor
Papa Murphy's Pizza
Baton Rouge, LA
04.2007 - 09.2007
- Hired and trained staff.
- Verified proper portion sizes and consistently attained high food quality standards.
- Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work.
Assistant Manager
Domino's Pizza
Baton Rouge, LA
11.2006 - 04.2007
- Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering.
- Led shifts while personally preparing food items and executing requests based on required specifications.
- Regularly interacted with guests to obtain feedback on product quality and service levels.
- Achieved and exceeded performance, budget and team goals.
Supervisor
MRZ Transport, Inc
Baton Rouge, LA
09.2004 - 11.2006
- Provided outstanding customer service.
- Accurately read, understood, and carried out written instructions.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Resolved service-related problems in a timely manner.
Driver
TRU Staffing
Baton Rouge, LA
02.2004 - 08.2004
- Transported employees safely to job sites via a van.
- Professionalism.
- Completed proper paperwork, logs, etc.
- Utilized a two radio for communication.
Driver
Delta Transportation Services
Baton Rouge, LA
07.2000 - 04.2004
- Transported Patients safely to Dialysis, Dr Appointments, Adult Day Programs.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Sales Associate
Cracker Barrel
Baton Rouge, LA
03.2000 - 11.2000
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Manager
Cracker Barrel
Baton Rouge, LA
04.1996 - 02.2000
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed and rolled out new policies.
- Increased profits by 60% in one year through restructure of business line.
- Hired and trained new staff.
- Collaborated with the compliance department to eliminate procedural errors and margin breaks.
Assistant Manager
Domino's Pizza
Baton Rouge, LA
03.1993 - 04.1996
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details of various products.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
High School Diploma -
Capitol Senior High
Baton Rouge, La05.1989
Skills
- Honest, Loyal, and trustworthy Team Player, Exceptional customer service skills and maintaining company policy and procedures/
- Clean driving record
- Effective communication skills
- Troubleshooting skills
- Customer relations skills
- Passenger assistance
- Route navigation
Timeline
Bus Operator
Capital Area Transit System
01.2022 - Current
Van Driver
VIP Medical Transportation, LLC
05.2021 - 01.2022
School Bus Driver
East Baton Rouge Parish School System
02.2020 - 09.2021
School Bus Operator
Transline Co.
08.2019 - 01.2020
Bus Operator
First Transit
12.2018 - 05.2019
Driver
MV Transportation
04.2018 - 12.2018
Bus Operator
Capital Area Transit Systems
01.2017 - 03.2018
Motor Coach Operator
Greyhound
10.2016 - 01.2017
Bus Operator
Capital Area Transit Systems
08.2010 - 10.2016
Driver
Reliant Transportation
05.2008 - 08.2010
Customer Service Manager
Wal-Mart Neighborhood Market
09.2007 - 05.2008
Shift Supervisor
Papa Murphy's Pizza
04.2007 - 09.2007
Assistant Manager
Domino's Pizza
11.2006 - 04.2007
Supervisor
MRZ Transport, Inc
09.2004 - 11.2006
Driver
TRU Staffing
02.2004 - 08.2004
Driver
Delta Transportation Services
07.2000 - 04.2004
Sales Associate
Cracker Barrel
03.2000 - 11.2000
Manager
Cracker Barrel
04.1996 - 02.2000
Assistant Manager
Domino's Pizza
03.1993 - 04.1996
High School Diploma -
Capitol Senior High