Henry Feldman
Davenport,FL
Summary
Dynamic professional with a proven track record at Dicks Sporting Goods, enhancing customer satisfaction and boosting sales through effective issue resolution and product promotion. Skilled in store operations and staff training, I excel in building relationships and fostering professional growth. My expertise in company processes and customer service drives operational efficiency and loyalty.
Overview
6
6
years of professional experience
Work History
Key Carrier/ Lodge Lead
Dicks Sporting Goods
10.2020 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Collaborated with management to implement new initiatives aimed at improving overall store performance.
- Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
- Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Retail Associate
TJ Max
12.2018 - 05.2019
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL05.2019
Skills
- Store operations
- Delegation Abilities
- Store maintenance
- Employee Scheduling
- Customer Service
- Staff Training
- Relationship Building
- Computer Proficiency
- Flexible Work Schedule
- Mechanical skills
- Verbal and written communication
- Time Management
Languages
Spanish
Professional Working
Timeline
Key Carrier/ Lodge Lead
Dicks Sporting Goods
10.2020 - Current
Retail Associate
TJ Max
12.2018 - 05.2019
High School Diploma -
Coral Glades High School
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