Summary
Overview
Work History
Education
Skills
Certification
Strengths
Timeline
GeneralManager

Henry Guan

Remote IT Administration
Glendora,CA

Summary

Entry-level IT Support Specialist with 2 prior years experience working in a local IT firm.

I love to wrap my mind and work around complex problems to create simple solutions; but most importantly, I enjoy servicing a customer properly to ensure satisfaction for both parties.

Overview

2
2
Certifications
5
5
years of post-secondary education
7
7
years of professional experience

Work History

Cashier

Belly Bombz
Glendora, CA
11.2020 - Current

Belly Bombz is an established Korean American Fusion restaurant- ex: Kimchi Burgers, "bomb dust" fries, "firecracker" rice bowl, etc..

  • Recommended customers items based on their preferences, tendered and packaged orders.
  • Experienced with Grubhub R, Doordash R, and Square Restaurant App.
  • Took care of closing duties cleaning, counting and closing the register.

IT Support Specialist

Tsunami Collaborations Inc
Merced, CA
09.2017 - 09.2018
  • Graphics Design Created posters, advertisements, and flyers for Tsunami Collaborations Inc. for planned city events.
  • Installed and setup commercial bluetooth audio speaker system at the Lucky Lotus Bar.
  • Volunteer Service at organization events such as Laos New Year, Downtown Merced Street Fair, Annual Kid's Day fair, Merced Feast, etc...

Web Developer

Self-Employeed
Los Angeles, CA
11.2015 - Current
  • Front-end web development using Wordpress as a platform; final touches and editing using HTML5, CSS3, and Javascript.
  • Proficient with Adobe Photoshop, Illustrator, and inDesign.
  • Clear "3-step Process" for clarity and transparency for upmost customer service collaborations.
  • Social Media Presence Management (Search engine optimization on multiple engines, Social media advertisements, social media management)

Remote IT Support

VistaIT Infotech
Temple City, CA
11.2015 - 08.2016

Employed as an Remote IT Support and Warehouse manager.

  • I was in charge of updating, stocking, RMA's, and digitalizing the inventory with excel.
  • When inventory was not priority, I picked up calls from clients to resolve their technical issues, ranging from server connection issues, NAS and RAID setup, to diagnosing printer errors.

Education

Bachelor of Science - Cognitive Science

University Of California, Merced
Merced, CA
08.2015 - 05.2020

Skills

Help Desk Operations

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Certification

Google IT Support Specialization

Strengths

  • Logical If an action doesn't seem fit, it shouldn't happen; if it does I'm not afraid to address the issue.
  • Dedicated. I'll do everything in my power, before escalating an issue.
  • Confident. I can efficiently communicate with co-workers and customers. Experienced with verbal deescalation techniques.
  • Methodical. I analyze the issue at hand and document all steps taken to achieve a solution.

Timeline

Google IT Support Specialization

12-2020

Cashier

Belly Bombz
11.2020 - Current

IT Support Specialist

Tsunami Collaborations Inc
09.2017 - 09.2018

Web Developer

Self-Employeed
11.2015 - Current

Remote IT Support

VistaIT Infotech
11.2015 - 08.2016

Bachelor of Science - Cognitive Science

University Of California, Merced
08.2015 - 05.2020

VistaIT A+ Certification Course

05-2015
Henry GuanRemote IT Administration