Henry Guess
San Antonio,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walmart
01.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 180 daily prescriptions in high-volume retail pharmacy environment
Research Volunteer
UTSA
04.2022 - 12.2022
- Aid research professor in developing and analyzing nanoparticle polymers
- Work with team to prepare papers for publication
- Provide research support by preparing experiments and collecting data
- Sorted data into well-organized formats and transformed them into figures.
Customer Service Manager
Walmart
06.2018 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Science - Biotechnology
The University of Texas At San Antonio
San Antonio, TX05.2023
Bachelor of Science - Biology
The University of Texas At San Antonio
San Antonio, TX05.2021
Skills
- Anatomy and Physiology
- Advanced Physiology
- Advanced Biology
- Human Genetics
- Organic Chemistry
- Cell Biology
Certification
Certified Pharmacy Technician
Affiliations
Member, Alpha Epsilon Delta Pre-health professional honor society
Timeline
Research Volunteer
UTSA
04.2022 - 12.2022
Pharmacy Technician
Walmart
01.2021 - Current
Customer Service Manager
Walmart
06.2018 - 01.2018
Master of Science - Biotechnology
The University of Texas At San Antonio
Bachelor of Science - Biology
The University of Texas At San Antonio