Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Henry Hearon

Chicago,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Techinical Support Specialist

RevenueWell
04.2023 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • DNS management with assisting in onboarding custom websites, configuring domain redirects and domain name changes.
  • VoIP support including troubleshooting hardware issues, configuring PBX accounts, and working closely with our carrier provider.
  • Created internal support documents to streamline processes and assist with troubleshooting
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Documented support interactions for future reference.

Customer Support Specialist

RevenueWell
01.2022 - 04.2023
  • Responsible for customer support via phone and email to educate them on various RevenueWell services and resolve issues
  • Communicate cross functionality with multiple internal teams to provide feedback and ensure customer satisfaction
  • Help assist in onboarding new support members via shadowing and answering questions
  • Assist PBHS Support with the SecureMail platform via answering email tickets and phone calls from customers

Support Engineer

Automated Business Designs
08.2021 - 12.2021
  • Conducted training sessions for clients on how to use Ultra-Staff EDGE and Ultra-Staff Classic
  • Resolve customer inquiries in a timely manner and follow up with progress reports daily for customers
  • Created over 10 forms of documentation on how to use the software properly and efficiently

Program Coordinator

CGI Communications
01.2021 - 08.2021
  • Work closely with municipalities across the country and respective community leaders/business owners
  • Promote economic growth through key drivers such as enhancing digital content on municipal government websites, SEO and online reputation management
  • Contacted over 50 prospects daily and created email campaigns weekly that reached over 100 customers weekly

Marketing Intern

Trine University
01.2020 - 05.2020
  • Coordination and marketing for the first annual Youth Spring Tournament
  • Recruited 8 travel hockey teams to participate
  • Managed over 55 youth hockey players in attendance
  • Provided customer support for families including documentation, schedules and project managing in Excel
  • Developed and directed practice plans for clinics with up to 50 participants
  • Team member on the sponsorship committee, responsible for acquiring event sponsors

Education

Bachelor of Science - Business Administration

Trine University
Angola, IN
05.2020

Skills

  • Proficient with Zendesk, Jira, and Salesforce
  • Organization and Time Management
  • Incident Management
  • Application support
  • Accurate Documentation
  • Call Routing
  • Cloud-based VoIP
  • Website Migration
  • Domain Management

Certification

  • CompTIA Network+, Issued - April 17, 2024
  • Google IT Support, Issued - August 15, 2023
  • Yealink Certified IP Phone Engineer, Issued - April 4, 2023
  • Level 4 Certified USA Hockey Coach


Timeline

Techinical Support Specialist

RevenueWell
04.2023 - Current

Customer Support Specialist

RevenueWell
01.2022 - 04.2023

Support Engineer

Automated Business Designs
08.2021 - 12.2021

Program Coordinator

CGI Communications
01.2021 - 08.2021

Marketing Intern

Trine University
01.2020 - 05.2020

Bachelor of Science - Business Administration

Trine University

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Henry Hearon