Developed key transferrable skills in fast-paced legal environment, including effective case management and strategic problem-solving. Demonstrates strong capabilities in research, documentation, and client relations.
Overview
24
24
years of professional experience
Work History
Litigation Supervisor
Texas Medical Liability Trust
08.2020 - Current
Facilitated settlement conferences effectively, achieving favorable resolutions in line with clients' objectives and expectations.
Managed complex caseloads efficiently by prioritizing tasks according to deadlines and strategic importance.
Evaluated incoming cases for merit, assessing strengths and weaknesses before commencing litigation activities.
Claims Specialist - Litigation
State Farm Insurance
06.2015 - 08.2020
Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Medical Claims Adjuster
State Farm Insurance
06.2005 - 06.2015
Analyzed policy details along with supporting documents provided by healthcare providers to make informed decisions on claims approvals or denials.
Resolved complex claims issues for expedited processing and resolution.
Investigative Specialist
State Farm Insurance
07.2001 - 06.2005
Assisted clients in understanding the investigation process, setting expectations, and addressing concerns throughout the case.
Managed multiple cases simultaneously under tight deadlines without sacrificing quality or attention to detail.
Medical Malpractice Claims Representative at Medical Mutual Liability Insurance Society of MarylandMedical Malpractice Claims Representative at Medical Mutual Liability Insurance Society of Maryland
Executive Assistant at MELJ (Minorities for Equality, Liberty, and Justice) CenterExecutive Assistant at MELJ (Minorities for Equality, Liberty, and Justice) Center