Summary
Overview
Work History
Education
Skills
Timeline
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HENRY KHADEEM

PHILADELPHIA

Summary

Dynamic professional with a proven track record at Elite Dental, excelling in patient care and documentation. Skilled in project management and stakeholder communication, I consistently enhanced patient satisfaction and streamlined processes. My strong leadership and quality assurance abilities drive team success and foster a positive environment, ensuring exceptional outcomes in every interaction.

Overview

2
2
years of professional experience

Work History

Lead Dental Assistant

Elite Dental
Philadelphia
10.2024 - 06.2025
  • Monitored patient progress throughout their visit to ensure a positive outcome from treatments provided.
  • Maintained accurate documentation of patient visits, treatments rendered, and payments received.
  • Assisted with the setup of treatment rooms and sterilization of instruments.
  • Developed X-rays using digital imaging technology and processed them in accordance with safety regulations.
  • Served as a liaison between the dentist's office and insurance companies for verifying coverage information.

Server

Down Home Diner
Philadelphia
11.2023 - 08.2024
  • Delivered exceptional service, enhancing customer satisfaction.
  • Managed high-volume orders efficiently, contributing to improved table turnover rates.
  • Meticulously maintained cleanliness standards, ensuring compliance with health regulations.
  • Accurately processed payments and balanced cash drawer daily.
  • Fostered positive team dynamics, supporting colleagues during peak hours.
  • Coordinated with kitchen staff to ensure timely food delivery and quality.
  • Upsold menu items, boosting average check value.
  • Resolved customer concerns promptly, maintaining high satisfaction ratings and repeat business.

Retail Associate

Macy's
Philadelphia
08.2023 - 11.2023
  • Delivered exceptional customer service, managed inventory, and processed transactions efficiently.
  • Consistently exceeded sales targets and received positive feedback.
  • Optimized store layout to enhance product visibility, leading to increased sales.
  • Implemented upselling techniques, boosting average transaction value.
  • Worked seamlessly with team members to maintain a clean, organized store environment.
  • Assisted in training new hires, fostering a supportive workplace culture.
  • Meticulously handled cash transactions and maintained accurate records.
  • Ensured proper merchandise tagging and pricing, minimizing errors and discrepancies.

Customer Service

Accu Staffing
Philadelphia
02.2023 - 07.2023
  • Streamlined customer service processes at Accu Staffing, reducing response times and improving efficiency.
  • Consistently met and exceeded performance targets.
  • Managed multiple customer accounts with precision at Accu Staffing, ensuring accurate record-keeping and timely follow-ups.
  • Developed strong organizational skills.
  • Proposed and implemented new customer service strategies at Accu Staffing, leading to improved client satisfaction.
  • Demonstrated adaptability in a fast-paced environment.

Education

ASSOCIATE DEGREE -

Excelsior high school
Jamaica
06.2022

HIGH SCHOOL DIPLOMA -

Clan Carthy High School
Jamaica
06.2019

Skills

  • Record keeping
  • Team Leader
  • Scheduling
  • Quality Assurance
  • Microsoft Office
  • Patient Centered Care
  • Communication skills
  • Time management
  • Problem solving
  • Attention to detail

Timeline

Lead Dental Assistant

Elite Dental
10.2024 - 06.2025

Server

Down Home Diner
11.2023 - 08.2024

Retail Associate

Macy's
08.2023 - 11.2023

Customer Service

Accu Staffing
02.2023 - 07.2023

ASSOCIATE DEGREE -

Excelsior high school

HIGH SCHOOL DIPLOMA -

Clan Carthy High School

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