TERESA AVILA

Pacoima,California

Summary

Experienced Lead Dental Assistant and Acting Supervisor with extensive dental clinical, administrative, quality assurance, patient safety, and staff leadership experience. Currently serving as a Lead Dental Assistant within the VA Greater Los Angeles Healthcare System, Dental Service, supporting daily clinic operations, staff coordination, patient care, infection prevention, equipment readiness, quality assurance, and regulatory compliance. Strong background in dental assisting, oral surgery, periodontal procedures, prosthodontics, radiology, sterilization, medical/dental records, quality improvement, and staff education. Experienced in developing educational materials and presentations addressing equipment safety, infection prevention, sterilization, patient safety, clinic quality standards and coordinating lab cases.

Dental professional with a wealth of experience in patient care and clinic operations. Known for reliability, adaptability, and a strong focus on teamwork and achieving clinical excellence. Proficient in dental assisting techniques, patient education, and inventory management.

Overview

Certification

years of professional experience

Work History

Lead Dental Assistant level GS7 / (Acting Supervisor)

GLA Dental Service – Building213B

Los Angeles, California

09.2021 - Current

Monday-Friday (40 hours a week)
Performed various administrative duties to support dental operations.
Provided assistance to dental service chief during procedures. the dental service chief in complex procedures & deliver post instructions.
Led daily operations as Lead Dental Assistant, ensuring effective delivery of dental services in complex healthcare environment.
Guided and supported dental assistants and clinical staff, enhancing workflow and maintaining high-quality patient care.
Acted as Supervisor for three months, coordinating staff, daily operations, workflow, communication, and clinic needs.
Coordinated staff assignments and daily clinic activities to support patient flow.
Provide guidance to staff regarding established clinical, safety, infection prevention, equipment, and operational procedures.
Identify workflow, safety, and operational concerns and communicate issues to appropriate leadership for resolution
Promote accountability, professionalism, teamwork, and effective communication among dental staff.
Assisted staff in resolving day-to-day operational issues, prioritizing patient care and clinic needs.

Dental assistant Grade level_GS-6

VA Sepulveda Dental service

01.2020 - 09.2022

Performed various administrative duties to support departmental operations.
Assisted Chief of Dental department in periodontal surgeries and implant placements.
Assisted director of Dental program in prosthetic denture and removable appliance procedures.
Served as Acting lead, overseeing daily operations and ensuring smooth workflow.
I Assist the director of our Dental program in Prost. In Denture, removable appliances to fix ones
Provided direct patient care by assisting with their needs during visits.
Delivered exceptional customer service to enhance patient satisfaction.
Managed and processed RTC orders to ensure timely deliveries.
Customer service
RTC orders
Develops and processes dental radiographs in accordance with provider orders
Creates and maintains dental records in accordance with established protocol and procedures
Assists in monthly reporting and quality improvement activities
Perform RDA functions such as coronal polishing, fabricating of temporary crowns, etc. per state law
I Covered the floor by helping the workflow.
Assisted in patient care by preparing treatment rooms and sterilizing instruments.

Education

Bachelor’s Degree - Technical Project Management, IT Management

DeVry School of Management

Pomona, CA

11-2017

Certified Dental Assistant - Administrative Training

Concorde Career Institute

Los Angeles

03-1994

High School Diploma - undefined

San Fernando High School