HENRY KIMANI
NAIROBI,Kenya
Summary
Dedicated professional with experience in petroleum distribution and terminal operations. Skilled in managing fuel inventory, conducting safety inspections, and training new staff. Focused on improving service speed and customer satisfaction through effective team collaboration.
Experienced with maintaining orderly fitting rooms and assisting customers in retail settings. Utilizes knowledge of garment care and customer service to enhance shopping experiences. Track record of working collaboratively with team members and adapting to dynamic retail environments.
Overview
3
3
years of professional experience
Work History
Petroleum Supply Specialist
HERO PETROLEUM STATION
NAIROBI,KENYA
02.2024 - Current
- Managed fuel inventory levels to ensure operational efficiency and product availability.
- Conducted regular safety inspections to maintain compliance with industry regulations and standards.
- Collaborated with team members to streamline fueling operations, enhancing service speed and customer satisfaction.
- Trained new staff on safety protocols and operational procedures for effective performance in daily tasks.
- Implemented inventory tracking systems to enhance accuracy in fuel dispensing and reporting practices.
Customer Service Representative
Texas Energy LTD
NAIROBI,KENYA
01.2023 - 02.2024
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Managed account updates, maintaining data integrity within customer relationship management systems.
- Collaborated with cross-functional teams to address service issues, enhancing customer satisfaction rates.
- Trained new staff on best practices in customer interaction and system navigation.
- Monitored service metrics to identify trends, driving improvements in support strategies.
Education
High School Diploma -
GITHIGA BOYS HIGH SCHOOL
KIAMBU,Kenya03-2022
Skills
- Valve operation
- Mechanical tools
- Terminal operations
- Loading and unloading
- Pressure testing
- Filtration systems
- Environmental monitoring
- Equipment maintenance procedures
- Pump operation
- Storage facility operations
- Petroleum distribution
- Tank cleaning
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Petroleum Supply Specialist
HERO PETROLEUM STATION
02.2024 - Current
Customer Service Representative
Texas Energy LTD
01.2023 - 02.2024
High School Diploma -
GITHIGA BOYS HIGH SCHOOL