Henry Klein
Bedminster,USA
Summary
Dynamic and results-driven IT Director with over 15 years of experience leading enterprise infrastructure, cloud, and cybersecurity initiatives in global financial organizations. Achieved a reduction in operating costs by $3.5M annually while enhancing system reliability by 85%, and successfully executed large-scale migrations to AWS and Azure. Expertise in aligning technology strategies with business goals, cultivating high-performance global teams, and ensuring regulatory compliance in complex financial landscapes. Committed to leveraging innovative solutions that drive operational excellence and support organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director, AppOps
Fiserv
01.2024 - Current
- Led a cross-functional, global team of 23 engineers, providing technical leadership for 14 core banking applications supporting 75+ financial institutions.
- Reduced incidents by 85% and Mean Time to Repair by 65% through strategic initiatives like monitoring tool implementation and server consolidation.
- Managed cloud migration projects for 45 banks, deploying applications to AWS and Azure, improving scalability and cost-efficiency.
- Eliminated technological debt, decommissioning legacy servers and applications, resulting in $3.5M annual cost reduction.
- Established a clear roadmap for product innovation, encompassing the development, integration, and deployment of new offerings over the next three years.
- Enhanced operational efficiency by establishing off-shore operations teams, resulting in reduced employee attrition and faster incident response times.
- Directed and maintained IT governance and internal controls, successfully guiding the organization through annual SOX audits.
Senior Service Delivery Manager
Prudential Financial
10.2021 - 12.2023
- Program Manager for 225 financial applications, overseeing estimation and project scheduling across multiple business groups.
- Reduced technological debt by $1.5M annually through server storage consolidation and application retirement.
- Improved project management processes, reducing developer turnover time by two weeks.
- Managed product development and datacenter maintenance for 22 financial applications and a team of 55 system developers and system engineers.
- Championed data governance policies for PII compliance, developing application procedures that aligned with federal regulations and ensured data privacy.
- Led the transition from SDLC to an Agile framework, promoting a continuous delivery model and increased customer satisfaction.
Solutions Engineer
Nokia
01.2015 - 09.2021
- Led a team of 15 engineers, providing expertise across 12 telecommunication applications.
- Reduced system deployment time by 66% by implementing 21 standard operating procedures and automation of critical tasks.
- Reduced lab cybersecurity vulnerabilities by 90%, down from 25,000 instances.
- Designed virtualized lab infrastructure, replacing physical servers, saving $500k annually.
- Migrated 7 legacy AT&T applications to AWS, a process that led to the renewal of a $3 million contract.
Sergeant, Systems Maintainer
US Army
01.2011 - 11.2014
- Managed a squad of 6 system technicians in the maintenance and procurement of 4,500 pieces of telecommunications hardware for Special Operations Command.
Education
Masters of Business Administration - Business Technology
Rutgers University
New Brunswick, NJBachelor of Arts - Anthropology
Montclair State University
Montclair, NJSkills
- IT Strategy & Planning
- Cloud platform expertise (AWS, Azure)
- Infrastructure Optimization
- Agile and SDLC expertise
- Data & Analytics
- Information security management
- IT Service Management
- System Architecture Design
- Data Governance & Security
- Relationship building
- Strategic planning
- Decision-making
Certification
- CISSP – Certified Information Systems Security Professional
- Certified Safe 6 Product Owner/Product Manager
- Certified Safe 5 Scrum Master
- Security+
Timeline
Director, AppOps
Fiserv
01.2024 - Current
Senior Service Delivery Manager
Prudential Financial
10.2021 - 12.2023
Solutions Engineer
Nokia
01.2015 - 09.2021
Sergeant, Systems Maintainer
US Army
01.2011 - 11.2014
Bachelor of Arts - Anthropology
Montclair State University
Masters of Business Administration - Business Technology
Rutgers University