Henry L. Zeh-Cross
38 Ruthland Avenue ,United States
Summary
Motivated and customer-focused professional with strong foundational communication skills, a competitive mindset, and the ability to build rapport quickly. Known for working well under pressure, learning fast, and creating a positive customer experience. Seeking a position where I can contribute to goals, deliver excellent service, and grow within a high-performance team.
Overview
6
6
years of professional experience
Work History
Nuclear Propulsion Electrician Mate
United States Navy
Route Driver
OneSource Refreshment
10.2022 - 03.2023
- Handled customer concerns by exhibiting strong active listening skills and acting promptly to resolve issues calmly and professionally, improving customer satisfaction rates and increasing the chance of repeat business.
- Maintained customer satisfaction through friendly point of contact and exhibiting in-depth product knowledge, enabling the ability to make recommendations and answer customer questions, as well as build connections by making experiences more personalized for the customer.
- Safely handled, operated, and maintained various company equipment including a 16’ refrigerated box truck, company employee Apple iPhone, various food and beverage vending machines and market setups, and company software systems.
Facility Maintenance
Spring Valley YMCA
03.2019 - 02.2020
- Acted as a safe, reliable, family friendly point of contact while on site at the YMCA.
- Provided exceptional hospitality through consistent efforts to maintain cleanliness and provide members with necessary resources and information, while working closely with team members from different departments as needed.
- Executed various tasks in a timely manner to maintain health compliance with company and local health standards, referencing handbooks and asking questions in order to accurately identify and evaluate proper procedures.
Community Assistant
College Suites at Hudson Valley
04.2018 - 09.2018
- Exhibited superior customer service skills for prospective tenants through property tours and informative phone calls, beginning at the time of initial contact through to the signing of a lease agreement, and continuing on during their residency at the college suites.
- Maintained availability as a friendly point of contact with eagerness to meet tenant needs in a timely manner, resulting in positive relations and satisfaction.
- Documented and submitted maintenance requests, posted housing ads on craigslist, and participated in community outreach projects and events on site and on Hudson Valley Community College campus.
Crew Member -> Shift Leader
Dunkin'
04.2017 - 03.2018
- Provided high quality customer service through friendly communication and accuracy of orders.
- Maintained excellence by working as part of a team dedicated to meeting customer expectations with quick time to service.
- Executed foundational up-selling techniques, encouraging customers to try new products through demonstrations and recommendations.
Education
Automotive Technology and Business Administration
Hudson Valley Community College
Troy, New York01.2019
Skills
- Customer Service
- Hospitality
- Communication & Active Listening
- Time Management
- Team Collaboration
- Objection Handling
- Sales and Persuasion Techniques
- Lead Follow Up
- Product Knowledge (Fast Learner)
- Relationship Building
AWARDS
Promotion from Crew Member to shift lead at Dunkin’, hourly raise for attention to detail at Spring Valley YMCA, enlistment bonus and rank upgrade for high qualification results in ASVAB testing, National Defense Service Medal (NDSM).
OTHER EXPERIENCES
Landscaping, construction labor, independent contractor work, sales experience, assistant management experience, warehouse equipment, certified pool manager, law enforcement exploring program, security.
Timeline
Route Driver
OneSource Refreshment
10.2022 - 03.2023
Facility Maintenance
Spring Valley YMCA
03.2019 - 02.2020
Community Assistant
College Suites at Hudson Valley
04.2018 - 09.2018
Crew Member -> Shift Leader
Dunkin'
04.2017 - 03.2018
Nuclear Propulsion Electrician Mate
United States Navy
Automotive Technology and Business Administration
Hudson Valley Community College