Henry Martinez
Reseda
Summary
Dedicated professional with over 7 years of experience as a Buildings and Grounds Worker and 32 years in the Health Insurance Industry. Proven ability to maintain and enhance facility operations while ensuring compliance with safety standards. Strong background in efficiently managing diverse tasks, demonstrating a commitment to quality and service excellence. Adept at collaborating with teams to achieve organizational goals and improve overall workplace environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Building and Grounds Worker
LAUSD
Building & Grounds Worker
Los Angeles Unified School District - Sutter Middle School
08.2017 - 05.2025
- DEFINITION
- Maintains assigned areas of buildings and grounds in a clean, sanitary, and safe condition.
- TYPICAL DUTIES
- Sweeps, dusts, cleans, scrubs, strips, seals, waxes, polishes, and mops floors in classrooms, kitchens, dining halls, toilet rooms, offices, and similar facilities.
- Removes spots from floors, walls, woodwork, furniture, and fixtures and cleans chalkboards and erasers.
- Cleans, dusts, high dusts, and polishes woodwork, glass, hall lockers, furniture, air intake screens, and louvers, fixtures, and other installations.
- Washes and scrubs walls, lavatory fixtures, inside glass, windows, painted surfaces, and drinking fountains, and sanitizes refrigerators and beverage coolers.
- Operates equipment, such as floor polishing and scrubbing machines, wall washing machines, steam shampooers, vacuum cleaners, yard vacuums, lawn mowers, lawn edgers, weed eaters, and power sweepers.
- Services soap dispensers, towel boxes, and similar facilities.
- Sweeps and hoses blacktop, tennis courts, playgrounds, sidewalks, and parkways.
- Replaces electrical plug fuses, incandescent bulbs, and fluorescent tubes.
- Moves and adjusts chairs, desks, tables, other furniture, and equipment and prepares rooms for meetings.
- Receives, checks, and delivers custodial and instructional supplies, and receives and stores grocery orders delivered during the summer.
- Locks and unlocks doors, gates, windows, transoms, and storerooms.
- Assists in providing security for buildings and grounds, contacts proper authority for assistance as needed, and may escort authorized and unauthorized persons in and from buildings and grounds.
- Provides information in regard to locations of various school facilities, participates in the opening and closing of facilities, and represents the school to the public in the use of the school as a community center.
- Cleans, maintains, services, and makes minor adjustments to space heaters.
- Drains water from compressed air tanks.
- Checks and maintains oil level in air compressors.
- Gathers and disposes of rubbish, paper, leaves, and debris, and empties and washes refuse containers.
- Waters and tends lawns, shrubs, and trees; and operates manual and automatic watering systems.
- Keeps records relative to equipment and furniture.
- Identifies and reports information regarding vandalism, theft, fire damage, and floods, and identifies, records, and reports maintenance needs.
- Performs a variety of unscheduled custodial duties as requested by the school office and teachers.
- Tends lawns, turf, and shrubs by mowing, edging, and pruning.
- Keeps drains and flow lines in lawns and other planted areas free from debris.
- Attends in-service training as directed.
- Makes minor repairs to building hardware, plumbing, woodwork, building equipment, and furniture.
- May perform a variety of cleaning and other manual tasks in a cafeteria.
Webinsurance Exchange Manager
THE ANTHEM COMPANIES, INC
03.2013 - 12.2015
- By participating in project, process work and Customer Solutions.
- Researches operations workflow problems and system irregularities
- Identifies, recommends and implements process improvement solutions.
- Supports user and business end to end testing for BPM, (Business Processes Management) MAPS, (Manual Application Processing System) MUWS, (Medical Underwriting System) and NUMEn (Letters System) and WEM (Webinsurance Exchange Manager).
- Creates Clear Quest tickets, test the code changes, and follow the fixed through to implementation and production checkout.
Process Expert II
THE ANTHEM COMPANIES, INC
03.2013 - 12.2015
- INDIANAPOLIS, IN
Agent Data Entry
THE ANTHEM COMPANIES, INC
01.2006 - 03.2013
- Conducts UAT (User Acceptance Testing) and (System Integration Testing) on multiple system platform.
- Performs End to End testing and production check out for monthly maintenance to front and back end systems, both systems enhancements and or new product launch implementation to MUWS (Manual Underwriting System) Ultera, OnePoint Project, Online Partners PlanFinder, ADE (Agent Data Entry), Agent Connect Tonik, eVendors (eHealth) and Project Management.
- Creates and executes test plan documents for front and back end systems testing for Individual Underwriting Business Process Improvement Directors, Project Managers, Business Analyst's, Systems Business Analyst and supports BSA (Business
- Systems Analyst) testing and IT support staff in (SIT) System Integration Testing and UAT (User Acceptance Testing) IMSW-IMSN test region environments for west states California, Colorado and Nevada.
- Identify, validate system production and performance issues to Business Process
- Improvement Staff VP and Underwriting Managers. Collaborates with IT department
- Sr. Advisors, Developers, Sr., IT Systems Business Analyst, Sr. Project Managers
- Process Improvement Directors, Business Change Director or Business Change Manager for root cause analysis. Attends project meetings, conducts user experience research, and performs usability tests to improve user interaction and the user experience.
Individual Underwriting Analyst II
THE ANTHEM COMPANIES, INC
01.2006 - 03.2013
Individual Underwriting Specialist
THE ANTHEM COMPANIES, INC
12.2003 - 01.2006
- Provides training and mentors department Ind. Underwrites. Evaluates risks, verify benefit levels, rates and history to medical Ensure compliance with established Underwriting Guidelines.
Sr. Individual Underwriter
THE ANTHEM COMPANIES, INC
03.2000 - 12.2003
- Determines possible retroaction for all Individual Blue Cross and UNICARE Plans. Perform daily inventory reports and participates in Underwriting Fairs.
THE ANTHEM COMPANIES, INC
03.2000 - 12.2003
Education
High School Diploma -
SYLMAR HIGH SCHOOL
Sylmar, CA06.1982
Skills
- Floor cleaning expertise
- Effective surface cleaning
- Expertise in ammonia-based cleaning solutions
- Floor cleaning expertise
- Computer operation
- Knowledgeable in safe use of disinfectant cleaning agents
- Efficient waste management
- Carpet cleaning
- Maintenance issue documentation
- Hard surface care
- Surface disinfection
- Process optimization expertise
- Automated cleaning systems
- Operational efficiency enhancement
- Personal protective equipment (PPE) use
- General-purpose cleaning products
- Maintaining patient confidentiality
- Floor cleaning
- Microsoft Word
- Light fixture maintenance
- Carpet cleaning chemicals
- Evacuation procedures
- Chemical agent handling
- Floor scrubbers
- Professional office cleaning
- Microsoft Excel
- Steam cleaners
- Window cleaning
- Vacuum cleaners
- Ladder safety procedures
- Pressure washer
- Customer engagement
- Proper lifting techniques
- Manufacturing facilities cleaning
- Floor waxing
- Microsoft Outlook
- Heavy lifting
- Productivity software
- Hands-on outdoor tasks
- Floor cleaning chemicals
- Warehouse cleaning experience
- Gutter maintenance
- Gym cleaning experience
- Chemical handling safety procedures
- Regular vacuum maintenance
- Skilled in evaluating insurance applications
- Thorough dusting
- Fire safety protocols
- Extensive custodial experience
- Cleaning surfaces
- Specialized in degreasing agents
Certification
- OSHA Safety Certification
- Certified Custodial Technician
- Bloodborne Pathogens Certification
- Driver's License
Languages
English
Additional Information
- Specialties: Process Expert II - Individual Enrollment and Billing Strategy and Development
- Individual Underwriting Analyst / Underwriting Specialist
- Individual Business Process Improvement
- Individual Business Production Support Solutions
- Skills, Specialties, Expertise and Certifications
- Ability to work with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals.
- Identifies potential issues, project change, and scope.
- Leads efforts to identify best practices.
- Develops and designs processes and systems that support business needs and designs methods for integrating function and processes.
- Six Sigma Lean Professional (SSLP) 03/2014 - Management and Strategy Institute
- Lean Six Sigma White Belt Certified 12/2016 - Management and Strategy Institute
- Certified Team Supervisor (CTS) 12/2016 - Management and Strategy Institute
- Six Sigma Lean Green Belt in Healthcare (SSLGBH) 01/2017 - Management and Strategy Institute
- Change Management Specialist (CMS) 01/2017 - Management and Strategy Institute
- Additional Skills
- Evaluates risks, benefit levels and medical history to ensure compliance with Established Individual Underwriting Guidelines. Individual & Small Group Customer Service, Membership, Underwriting, Claims and Sales Support. Experience in training
- Data Acquisition including Individual Enrollment Applications, Attending Physician Statements and Medical Underwriting Correspondence.
- Certificates of Completion
- Project Management Institute-Essentials of Project Management as part of PMI's e-learning program of continuing education in the field of project management.
- Provider # 3346 Activity # PMI CAPM-EX-3, Completion Date: 6/2/2014
- B2T TRAINING- Connecting Business Requirements to Technology Essential Skills for Business Analysis, 3/5/2010 Detailing Business Data Requirements, 6/9/2010 Detailing Process and Business Rule Requirements, 01/2011
- Social Links
Timeline
Building & Grounds Worker
Los Angeles Unified School District - Sutter Middle School
08.2017 - 05.2025
Webinsurance Exchange Manager
THE ANTHEM COMPANIES, INC
03.2013 - 12.2015
Process Expert II
THE ANTHEM COMPANIES, INC
03.2013 - 12.2015
Agent Data Entry
THE ANTHEM COMPANIES, INC
01.2006 - 03.2013
Individual Underwriting Analyst II
THE ANTHEM COMPANIES, INC
01.2006 - 03.2013
Individual Underwriting Specialist
THE ANTHEM COMPANIES, INC
12.2003 - 01.2006
Sr. Individual Underwriter
THE ANTHEM COMPANIES, INC
03.2000 - 12.2003
THE ANTHEM COMPANIES, INC
03.2000 - 12.2003
Building and Grounds Worker
LAUSD
High School Diploma -
SYLMAR HIGH SCHOOL