
Dynamic and results-driven professional with extensive experience at Baltimore Gas & Electric and Florida Power and Light, excelling in power restoration and workforce management. Proven track record in leading teams to achieve operational excellence while ensuring safety compliance. Recognized for exceptional communication skills and a commitment to customer service, consistently delivering reliable electric distribution solutions.
• Directed, guided, and supervised bargaining unit represented field crews in the safe operation and maintenance of the electric distribution system and implemented maintenance work schedules
• Received input and dispatched crews for customer outages of all sizes during weather events in home territory and on mutual assistance in other utility company territories
• Maintained fully compliant operations in line with company and OSHA standards, established requirements, and company safety procedures
• Supervised a large unit of temporary employees for eighteen months in the installation of electric and gas SMART METER technology to our distribution system
• Supervised Company Commercial and Residential New Business Meter Unit for one year
• Proved successful working within tight deadlines and fast paced atmosphere
• Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving to work ready to start immediately
• Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork
• Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment
• Successfully maintain clean, valid driver’s license and access to reliable transportation
• Completed paperwork, recognizing any discrepancies, and promptly addressing for resolution
• Perform and document job site and commercial vehicle safety observations
• Perform, document, and present the findings of incident investigations
• Operate Outage Management System and Mobile Dispatch System on PC and mobile computer
• Currently performing as a subject matter expert in overhead electric construction to assist engineering and design in developing customer reliability projects
• Lead crew in the operation, construction, and maintenance of Overhead and Underground electric distribution system
• Lead crew in the restoration of electric service during weather events in home territory and during mutual assistance in other utility company territories
• Required to work multiple shifts to accommodate customer availability and provide emergency service restoration
• Provided on the job training to new employees as well as at company training center
• Provided training on updated and new policies and procedures to crew members
• Participated as a member of service center and regional safety committees
• Maintained a good driving record
• Operated electric distribution system for planned and emergency situations
• Displayed advanced operation, troubleshooting, and problem-solving skills
• Operated electric switching in the field to render work areas safe for crews completing repairs
• Responded to customer outages and system damage reports
• Made emergency and permanent repairs to equipment and restored electric service to residential and commercial customers
• Job assignment required 24-hour shift work
• Maintained a good driving record
• Performed as a crew member in the operation, construction and maintenance of Overhead and Underground electric distribution system
• Required to work during inclement weather and storms
• Required to drive and operate commercial vehicles including aerial equipment and backhoes
• Maintained a good driving record
Power Restoration
Equipment operation
Electric Switching
Workforce Management
Customer Service Skills
Teamwork and Collaboration
Excellent Communication
Dependable and Responsible