Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Henry Mercado

Pennsgrove,NJ

Summary

Proven track record of enhancing customer satisfaction and streamlining package delivery processes as a Delivery Driver at Amazon. Skilled in forklift operation and adept at maintaining positive customer relationships. Demonstrates exceptional time management and teamwork abilities, ensuring efficiency and reliability in high-demand environments.

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon
10.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Warehouse Worker

Walmart
09.2020 - 11.2021
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Warehouse Worker

Jet
08.2019 - 08.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.

Sales Associate

Metropcs Authorized Dealer
07.2016 - 07.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate Degree in Culinary - Culinary Arts

The Restaurant School At Walnut Hill College
Philadelphia, PA

High School Diploma -

Salem County Career And Technical High School
Woodstown, NJ
06.2016

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Time Management
  • Dependable and reliable
  • Attention to Detail
  • Loading and unloading
  • Heavy Lifting
  • Stocking and Inventory
  • Forklift Operation
  • Cargo Handling

Languages

Spanish
Native or Bilingual

Timeline

Delivery Driver

Amazon
10.2023 - Current

Warehouse Worker

Walmart
09.2020 - 11.2021

Warehouse Worker

Jet
08.2019 - 08.2020

Sales Associate

Metropcs Authorized Dealer
07.2016 - 07.2019

Associate Degree in Culinary - Culinary Arts

The Restaurant School At Walnut Hill College

High School Diploma -

Salem County Career And Technical High School

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Henry Mercado