Henry Myers
Scappoose
Summary
I am a disabled Marine Corp veteran who is reliable, hard working person and believes in providing outstanding customer service, teamwork and doing this with integrity.
Overview
21
21
years of professional experience
Work History
National Service Officer Supervisor
Disabled American Veterans
Portland, OR
09.2017 - Current
- Provided comprehensive support to veterans in navigating benefits and services.
- Ensured accuracy in documentation for claims processing and eligibility verification.
- Developed training materials to enhance staff knowledge on veteran assistance programs.
- Streamlined communication channels between veterans and service providers for improved access.
- Led initiatives to increase outreach efforts within the veteran community, enhancing service awareness.
- Mentored junior staff on best practices for client interactions and problem resolution strategies.
- Coordinated workshops and events aimed at educating veterans on available resources and benefits.
- Provided exceptional customer support, leading to increased client retention and loyalty.
Security Lieutenant
Allied Universal Security Services
Denver, CO
02.2010 - 09.2017
- Oversaw security operations for high-profile events, ensuring safety and compliance with protocols.
- Developed and implemented security training programs for new personnel, enhancing team readiness.
- Coordinated incident response efforts, effectively managing emergencies and minimizing risk.
- Conducted regular security assessments to identify vulnerabilities and recommend improvements.
- Supervised daily operations of security staff, fostering a culture of accountability and performance excellence.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provide World Class Customer Service to the residents and visitors withing the Denver and surrounding areas of Denver CO.
Operations Manager, Customer Experience
Direct Tech
Fort Collins, CO
10.2005 - 01.2010
- Streamlined customer feedback processes, enhancing response times and satisfaction scores.
- Led cross-functional teams to implement process improvements, increasing operational efficiency.
- Developed training programs for staff, fostering a culture of continuous improvement and service excellence.
- Analyzed customer experience metrics to identify trends and inform strategic decisions.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
High School Diploma -
Canoga Park High School
Canoga Park, CASkills
- Effective customer communication
- Quality assurance
- Active listening
- Collaboration and teamwork
- Customer service
- Microsoft office
- De escalation tactics
- Heartsaver first aid CPR AED (first aid CPR AED)
- Teamwork
- Multitasking
- Reliability
Languages
English
Full Professional
Spanish
Limited Working
Timeline
National Service Officer Supervisor
Disabled American Veterans
09.2017 - Current
Security Lieutenant
Allied Universal Security Services
02.2010 - 09.2017
Operations Manager, Customer Experience
Direct Tech
10.2005 - 01.2010
High School Diploma -
Canoga Park High School