ASHLEY CASTANOS
Tampa,FL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
National Service Officer
Disabled American Veterans
08.2024 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- help veterans and their families prepare and file claims for VA benefits, including compensation, pension, education, burial, and other claims.
- represent veterans and their families in the preparation, presentation, and prosecution of claims before the VA and other government agencies.
Correctional Officer
Department of Corrections
12.2023 - 08.2024
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Made rounds at specified intervals and conducted head counts and roll calls.
Security Office Dispatch
Allied Universal
05.2023 - 12.2023
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing
- team performance and driving business success.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Remote customer service representative
Assurant
06.2021 - 06.2023
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Excellent communication skills, both verbal and written.
Work Student
St. Petersburg College
05.2019 - 05.2021
- Assisted veterans with the college enrollment process.
- Input data into spreadsheets and databases.
- Coordinated events geared towards increasing support for veterans students.
- Independently provided supportive service to students via email, phone calls, and simultaneously helped walk-in students.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Created and maintained detailed records of all office activities.
Education
Associates Degree -
SPC
St. Petersburg, FL05.2021
High School Diploma -
Northeastern
Manchester, PA06.2011
Skills
- Self Motivated
- Teamwork
- Multitasking
- Time management
- Written and verbal communication
- Effective customer communication
Timeline
National Service Officer
Disabled American Veterans
08.2024 - Current
Correctional Officer
Department of Corrections
12.2023 - 08.2024
Security Office Dispatch
Allied Universal
05.2023 - 12.2023
Remote customer service representative
Assurant
06.2021 - 06.2023
Work Student
St. Petersburg College
05.2019 - 05.2021
Associates Degree -
SPC
High School Diploma -
Northeastern
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