Henry Nova
Allentown,Pennsylvania
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Talented Support Technician bringing [Number] years of experience in [Type] equipment. Knowledgeable about operations and repairs. Enthusiastic about helping operations run smoothly by providing top-notch support. Friendly Help Desk Technician with [Number] years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Support Technician
Berkone
01.2015 - Current
- Provide 2nd support on helpdesk calls related to software and hardware issues
- Assists in the investigation of basic LAN performances
- Maintain current awareness of recent developments in network technology
- Monitor alerts to maintain system performance levels
- Assists in developing new software, hardware, and network solution
- Documents activities into ticketing systems, escalates requests if required, and manage all assigned requests to closures
- Communicates effectively with a diverse internal and external customer population
- Assists in diagnostics and troubleshooting on core and network equipment
- Assists in training customers to use current programs
- Assists in
Support Technician
Techexcellence.com
01.2010 - 01.2015
- IT consultant for small businesses in the Lehigh Valley area
- Provide support for end users PC
- Design network infrastructure for installation and support of the network infrastructure, including switches, routers, firewalls, and fiber optic, etc
- Network cables
- Installation of security cameras IP systems, analog systems, and alarm systems
- Installed app on smartphones for remote viewing
- Installed Paxton Access Control units
- Install EZ Pass solution for gate access control
- Training internal and external customers on new programs
- Build custom servers for surveillance system
- Installed Wi-Fi indoor and outdoor
- Troubleshoot network to maintain security solutions
- Install and troubleshoot Magnalock and Electric strike
Information Technology Systems Specialist III
Qualex, Inc, Eastman Kodak Company
01.1999 - 01.2009
- Deploy, distribute, configure and upgrade operating systems and software, using standard business and administrative packages
- Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
- Coordinates technical solutions with external support providers, including first and second level diagnostics
- Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
- Assists in instructing staff in the use of standard technical, business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
- Relocated servers avoiding service interruptions and maximize production uptime
- Implemented on-site backup procedures for all servers and desktop computers using Acronis utilities software and SmartStor enclosures
- Cited for outstanding performance for heading IT facet of launching new line of CVS calendars using DP2 software
- Assisted IBM with hardware installation and initial testing of online digital fulfillment system
- Manage Fiber Optic Network and Internet Connection
- Maintain High Resolution Digital Scanner and Digital Printer
Education
High School of Telecommunication Arts & Technology, Manhattan Community College
Brooklyn, New York, NYSkills
- Technical Training
- Eastman Kodak – High Speed Digital Press Technical Support
- Eastman Kodak – High Resolution 35mm and APS Film Scanner Technical Support
- Certifications and Licenses
- Troubleshooting
- Troubleshooting Skills
- Operating Systems
- Application Support
- System Maintenance and Repair
- User Training
- Technical Support
- Repair Expertise
Certification
City of Allentown License Type: Telecommunications
Electrician
Languages
Spanish
Full Professional
Timeline
Support Technician
Berkone
01.2015 - Current
Support Technician
Techexcellence.com
01.2010 - 01.2015
Information Technology Systems Specialist III
Qualex, Inc, Eastman Kodak Company
01.1999 - 01.2009
High School of Telecommunication Arts & Technology, Manhattan Community College
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