Summary
Overview
Work History
Education
Skills
Knowledge Skills Abilities
Summary Of Experience
Training
Timeline
Generic

Henry Owens

Surprise,AZ

Summary

To obtain a management position in Sales Production, where I can maximize my education, training and management skills which demonstrate customer service and quality assurance.

Overview

22
22
years of professional experience

Work History

Executive Client Communication

Rock Connections
- Current
  • I contact and transfers clients to our licensed bankers
  • Talk with them about products and services
  • A production driven environment
  • Giving customer service to every client I speak with.

Assistant Manager, Head Clerk, Night Head Clerk, Back-up General Manager, Bookkeeper, Back-up Frozen Foods and Dairy Manager

Safeway AZ, CO, TX, CA
05.2002 - 10.2014
  • Managing a team of employees
  • Payroll, Budgeting and Forecasting, Scheduling
  • Overseeing day to day operations
  • Cash Register
  • Working independently
  • Store maintenance/loss prevention/security and other duties, as assigned
  • Making customer service number one priority
  • Cash Register use
  • Store maintenance/loss prevention/security and working independently
  • Bookkeeping and reconcile daily reports
  • Produce Dept
  • Assistance
  • Lunch Meat Cutter in Deli Dept
  • Receiving – unloading trucks, overnight stocking and other duties as assigned.

Automotive Sales Associate

Rocket Auto
  • Sold Cars online to clients all over the US
  • Helped clients with being able to get finance, get holding fee, and helped with getting contracts to the clients
  • Sold over 30 cars a month with 100 percent pull through rate.

Associate Banker

Quicken Loans/Rocket Mortgage
  • Training to become a banker
  • Took SAFE Class for Mortgages
  • Connected clients to other licensed bankers, made about 1100 to 1200 calls a day and gave great customer service to all I spoke with.

Acting Store Manager & Assistant Store Manager (Perishable Manager & Non Perishable Manager)

Sprouts Stores
  • Overseeing day to day operations of a Grocery store
  • Making customers number one Priority
  • Managing a team of 110 employees
  • Payroll, Budgeting and Forecasting, Scheduling
  • Cash Register, working independently
  • Store maintenance/loss prevention/security and other duties
  • Doing inventory each month
  • Teaching and training new employees.

Merchandising Scheduling Coordinator

Sprouts Corporate Office Phoenix AZ
  • Overseeing the 3rd Party Reset Program Weekly Resets for 320 stores
  • Writing schedules for 3rd party resets each week
  • Working with 3rd party managers, leads & Store Personal on expectations, guidance & rules
  • When there are any issues that come up while resets, I help each party
  • Being the liaison between the 3rd party, the store, and Sprouts team departments
  • Responsible for 3rd party check-ins each morning
  • Communicating with email, phone, and in person to other team members & 3rd parties
  • Updating schedules, test set information, working with procurement in ordering shelving, working with the Category Managers to schedule Speed to shelf items.

Territory Sales Lead

Anderson Merchandisers Phoenix AZ Store Walmart #3465, 1549, 4336, 3314, Best Buy stores 1109, and Target stores 851, 1381
  • Working with Store employees to get our clients product on displays and order more
  • Display set-up
  • Customer Service
  • Communicating with others
  • Sales, working independently while serving the stores and other duties as required.

Education

Bachelor of Arts, Interdisciplinary Studies - Public Administration -

Northern Arizona University
08.2015

Certificate of General Business -

Rio Salado
01.2014

Associate degree in Government -

Austin Community College
01.2008

The National Society of Leadership and Success

Skills

  • Phone Etiquette
  • Call Handling
  • Customer Service
  • Direct Sales
  • Transaction Processing
  • Sales Closing
  • Calm and Professional Under Pressure
  • Merchandise Orders and Exchanges
  • Data Entry
  • Inbound and Outbound Calling
  • Order Fulfillment
  • Schedule Mastery
  • Work Prioritization
  • Customer Relations
  • POS Systems and Ordering Platforms
  • Employee Coaching
  • Teamwork and Collaboration
  • Credit Card Payment Processing
  • Call Metrics
  • Calm Under Pressure
  • Sales Transactions
  • Order and Refund Processing

Knowledge Skills Abilities

Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Excellent, Knowledgeable, Knowledgeable, Knowledgeable, Knowledgeable, Experienced, Experienced, Experienced, Skilled, Skilled, Skilled, Skilled, Hard-working, diligent, detail-oriented, intelligent, conscientious person of integrity, Proven record, Proven record

Summary Of Experience

18 years in Retail grocery with promotions to Acting Store Manager. Customer service has always been my priority as I oversaw and managed day-to-day operations in a grocery store business. Managing employees up to 100 daily. Selling in product to stores and a weekly basis. Been working in Grocery Retail for 18 years. Managing for 14 years.

Training

Trained over 1000 employees over 18 years in retail grocery.

Timeline

Assistant Manager, Head Clerk, Night Head Clerk, Back-up General Manager, Bookkeeper, Back-up Frozen Foods and Dairy Manager

Safeway AZ, CO, TX, CA
05.2002 - 10.2014

Executive Client Communication

Rock Connections
- Current

Automotive Sales Associate

Rocket Auto

Associate Banker

Quicken Loans/Rocket Mortgage

Acting Store Manager & Assistant Store Manager (Perishable Manager & Non Perishable Manager)

Sprouts Stores

Merchandising Scheduling Coordinator

Sprouts Corporate Office Phoenix AZ

Territory Sales Lead

Anderson Merchandisers Phoenix AZ Store Walmart #3465, 1549, 4336, 3314, Best Buy stores 1109, and Target stores 851, 1381

Bachelor of Arts, Interdisciplinary Studies - Public Administration -

Northern Arizona University

Certificate of General Business -

Rio Salado

Associate degree in Government -

Austin Community College

The National Society of Leadership and Success

Similar Profiles

CREATE PROFILE
Henry Owens