Henry Parkinson
Waterford,MI
Summary
Customer-focused Technical Support Specialist with over two years of experience delivering reliable technical assistance. Cultivates strong client relationships and enhances team performance through proactive problem-solving. Committed to ongoing skill development and adapting to technology trends, ensuring effective responses to client needs.
Overview
1
1
Language
8
8
years of professional experience
Work History
Technical Support Specialist
Oakland Schools
Waterford, MI
11.2024 - Current
- Resolved complex technical issues via phone-based service desk support, balancing daily ticket queues with project management responsibilities
- Resolved staff and office technology tickets, restoring access to devices, applications, and network resources.
- Diagnosed hardware, software, and connectivity issues, escalating complex incidents to appropriate support teams.
- Administered user account permissions and password resets across learning and administrative systems.
- Administered user accounts, permissions, and password resets across learning and administrative systems.
Technical Assistant
Oakland Schools
Oak Park, Michigan
07.2021 - Current
- Completed support tickets promptly while delivering excellent customer service.
- Managed inventory and set up audio/visual events. I have closed over 1200 tickets since I started in 2021. Since the return of the rating system, I have averaged 5 stars on my tickets.
- Received positive feedback from teachers and staff regarding the quality of service provided.
Valet Attendant
Star Trax Events
Femdale, Michigan
09.2018 - 03.2020
- Collected cars from customers and transported them to designated lots.
- Demonstrated an excellent track record of dependability and reliability.
- Transported cars safely and efficiently to and from customers.
Education
High School Diploma - General Education
Bloomfield Hills High School
Bloomfield Hills, Michigan06-2019
Skills
- Technical literacy and intuition
- Communication and customer service
- 5 years of experience with SnipeIT (inventory)
- 5 years of experience with Jira/Confluence
- Extremely proficient technical literacy and intuition
- 8 years of experience in customer service industries
- Very strong communication and customer service skills
Languages
English
Timeline
Technical Support Specialist
Oakland Schools
11.2024 - Current
Technical Assistant
Oakland Schools
07.2021 - Current
Valet Attendant
Star Trax Events
09.2018 - 03.2020
High School Diploma - General Education
Bloomfield Hills High School