HENRY RAMIREZ ORO

• My role as supervisor in the company it is to provide and support services to major airlines in the SRQ Airport such as: including ground handling, curb side, cabin cleaning with southwest Airlines and passenger assistance
• Also responsible for overseeing daily operations, managing staff, ensuring quality service delivery, and resolving issues efficiently

The Passenger Assistant Agent is responsible for meeting inbound and outbound flights to provide services for wheelchair passenger. Assist passenger to sit in aisle chair at gate
Provide exceptional customer service at all time
Ensure all wheelchairs are accounted for at end of shift

• Asked open-ended questions to best understand client needs and determine best travel offerings
• Provided clients with brochures, guides and maps to assist with trip preparation
• Communicated security issues and protocols to clients traveling to unstable countries or locations
• Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development
• Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets