Summary
Overview
Work History
Education
Skills
References
Timeline
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Maia Porter

Mattapan,USA

Summary

Dynamic Workforce Development Coordinator with a proven track record at Project HOPE, enhancing employee engagement through strategic program planning and community outreach. Skilled in conflict resolution and team development, I successfully improved retention rates by 15% while fostering a culture of professional growth and collaboration.

Overview

10
10
years of professional experience

Work History

Workforce Development Coordinator

Project HOPE
Roxbury, MA
06.2025 - Current
  • Developed workforce training programs to enhance employee skills and engagement.
  • Coordinated recruitment efforts to attract diverse candidates for various positions.
  • Facilitated workshops and seminars to promote professional development opportunities.
  • Collaborated with local organizations to identify community workforce needs and resources.
  • Organized events related to workforce development initiatives such as job fairs, seminars, conferences.

Deputy Supervisor of Reintegration

Suffolk County Sheriff's Department
Boston, MA
03.2023 - 02.2024
  • Spearheaded community outreach programs promoting drug abuse and violence prevention, increasing public awareness by 30%.
  • Supervised and mentored a multidisciplinary team of law enforcement personnel, enhancing operational coordination and staff performance.
  • Conducted performance reviews, driving improvements in goal attainment and professional development.
  • Acted as liaison between departments, streamlining communication and boosting interdepartmental collaboration.
  • Oversaw client case records with strict confidentiality, ensuring compliance and accuracy.
  • Managed diverse caseloads while delivering timely, high-quality case management and referral services.

Workforce Development Manager

Suffolk County Sheriff's Department
Boston, MA
05.2019 - 03.2023
  • Analyzed and reported on workforce metrics including turnover and absenteeism, leading to a 15% improvement in employee retention.
  • Redesigned job descriptions to better reflect role responsibilities, improving recruitment outcomes.
  • Developed and implemented a career progression tracking system, fostering employee engagement and growth.
  • Facilitated professional development workshops, enhancing leadership and communication competencies across departments.

Top Seller

Bath & Body Works
Braintree, MA
10.2016 - 10.2020
  • Excelled in customer engagement and upselling, consistently ranked as a top performer in the region.
  • Delivered exceptional service, fostering long-term customer loyalty and satisfaction.
  • Negotiated promotions and discounts to meet customer needs and drive sales.
  • Managed daily store operations including cash handling and inventory, ensuring procedural accuracy.

Intern

Suffolk County Sheriff's Department
Boston, MA
02.2019 - 05.2019
  • Gained in-depth exposure to criminal justice systems, supporting daily departmental operations.
  • Managed multiple responsibilities efficiently, strengthening organizational and time management capabilities.
  • Independently executed assigned tasks, demonstrating initiative and adaptability.
  • Rotated across departments to gain comprehensive operational understanding.

Customer Service Representative

Mass DOT RMV Division
Quincy, MA
06.2015 - 08.2018
  • Delivered prompt and courteous service, resolving customer concerns and inquiries effectively.
  • Maintained professionalism in high-pressure situations, enhancing customer experience.
  • Communicated clearly and effectively in both verbal and written formats.

Education

Bachelor of Science (B.S.) - Criminal Justice

Johnson & Wales University
Providence, RI
05.2019

Skills

  • Strategic Resource Allocation
  • Organizational Excellence
  • Conflict Resolution & Mediation
  • Team Development & Coaching
  • Program & Event Planning
  • Public Speaking
  • Goal-Oriented Leadership
  • Task Prioritization
  • Delegation & Supervision
  • Time Management
  • Decision Making
  • Stakeholder Relationship Building
  • Community outreach
  • Client case management

References

Available upon request

Timeline

Workforce Development Coordinator

Project HOPE
06.2025 - Current

Deputy Supervisor of Reintegration

Suffolk County Sheriff's Department
03.2023 - 02.2024

Workforce Development Manager

Suffolk County Sheriff's Department
05.2019 - 03.2023

Intern

Suffolk County Sheriff's Department
02.2019 - 05.2019

Top Seller

Bath & Body Works
10.2016 - 10.2020

Customer Service Representative

Mass DOT RMV Division
06.2015 - 08.2018

Bachelor of Science (B.S.) - Criminal Justice

Johnson & Wales University

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