Henry Roman
Homestead,FL
Summary
Motivated and detail-oriented professional seeking a Code Compliance Inspector role position with Orange County. Experienced in field operations, complaint management, documentation, and policy adherence. Dedicated to supporting public safety, upholding regulations, and maintaining community standards through fair and consistent enforcement.
Overview
17
17
years of professional experience
Work History
In-Home Expert
AT&T
07.2019 - Current
- Performed on-site assessments to identify issues and recommend corrective measures in compliance with organizational policies.
- Analyzed complaints and meticulously recorded findings to support effective resolution and uphold compliance standards.
- Produce detailed service notes and escalation records to maintain accurate case histories.
- De-escalate conflicts and resolve disputes professionally while working independently.
- Utilized mobile data to perform follow-up inspections, identifying areas for improvement and ensuring adherence to protocols.
- Conducted zoning evaluations to optimize service accessibility.
- Provided comprehensive explanations of standard operations and codes to ensure compliance and efficiency during inspections.
- Executed comprehensive property research prior to site visits and inspections.
Assistant Store Manager
AT&T
07.2017 - 07.2019
- Enforced company policies and operational standards to ensure compliance.
- Investigated complaints, reviewed evidence, and applied corrective actions.
- Trained and supervised staff to maintain adherence to procedures.
Retail Sales Consultant
AT&T
03.2009 - 07.2017
- Interpreted policies and enforced service requirements.
- Resolved disputes and maintained accurate service documentation.
- Managed high-volume public interaction with professionalism.
Education
High School Diploma -
Coral Reef Senior High School
Miami, FL05.2006
Skills
- Policy & Procedure Enforcement
- Complaint Investigation & Documentation
- Report Writing & Case Tracking
- Conflict Resolution & De-Escalation
- Public Contact & Professional Communication
- Coordination with Departments & Agencies
- Time Management & Organization
- Mobile Tech & Case Notation Systems
LANGUAGES
English: Native/Bilingual
Spanish: Native/Bilingual
Timeline
In-Home Expert
AT&T
07.2019 - Current
Assistant Store Manager
AT&T
07.2017 - 07.2019
Retail Sales Consultant
AT&T
03.2009 - 07.2017
High School Diploma -
Coral Reef Senior High School